Director of Membership and Engagement
About the role
The Florida Veterinary Medical Association (FVMA) is seeking a strategic, relationship-driven Director of Membership and Engagement to lead membership growth, retention, and engagement efforts.
Responsibilities
Lead the strategy and day-to-day execution of programs that support membership recruitment, retention, renewal, engagement, and certification operations.
Work closely with internal teams, external partners, volunteer leaders, and professional veterinary groups to ensure members are informed, supported, and connected.
Leading membership growth and retention strategies across member segments
Overseeing onboarding, renewal communications, and at-risk member outreach
Enhancing the overall member experience and increasing engagement with FVMA programs, benefits, and services
Supporting CVT and CVA certification-related membership and continuing education record management
Tracking and analyzing membership trends, performance metrics, and retention outcomes
Preparing dashboards and reports to support leadership decision-making
Partnering across departments to align communications, member services, and organizational priorities
Managing relationships with veterinary students, local veterinary medical associations, benefit providers, and other stakeholders
Supervising up to two team members and fostering a responsive, service-focused team culture
Representing FVMA at meetings, events, conferences, and partner functions as needed
Requirements
We're looking for a professional who brings both strategic thinking and operational follow-through. The ideal candidate is a strong communicator, an excellent relationship builder, and someone who can translate data and member feedback into practical action.
The ideal candidate should have a Bachelor's degree or equivalent combination of education and relevant experience, with 5+ years of related experience in membership, association management, engagement, customer success, or a similar field.
Preferred Qualifications include experience working in a membership-based organization, association, or nonprofit; supervisory experience, including coaching and managing staff performance; experience with database management, reporting, and member data analysis; strong communication, presentation, and interpersonal skills; excellent organizational and project management abilities; proficiency with Microsoft Office, Adobe Acrobat, and web-based systems; and a member-first mindset with strong judgment, initiative, and attention to detail.