Director of Loss Prevention
Responsibilities
- Oversees the Loss Prevention Department to ensure proper and effective response to all security related incidents
- Implement strategies which positively impact loss to the hotel
- Analyze major areas of shrink opportunity using current reporting and suggest affordable, effective software programs to streamline this process
- Develop and oversee hotel loss prevention operations incorporating loss prevention reporting, detection, and conducting investigations in accordance with corporate policy
- Design, implementation, and control of loss prevention policies
- Work with upper management and managers in other departments to identify opportunities to lessen loss and protect hotel assets while enhancing customer safety and satisfaction
- Develop and implement training programs and initiatives for all levels of field personnel to combat loss prevention issues and promote safety in the hotel
- Partner with Upper Management, Human Resources, and hotel department Managers to conduct investigations and operational assessments in order to create action plans that address Safety and Loss Prevention
- Implement, train, and certify Hotel Management in the “Manager of Duty” (MOD) Process
- Work as the Manager of Duty when assigned and required
Qualifications
Compensation: Commensurate with experience
Education: Bachelor's Degree in business related field
Experience: Previous experience in law enforcement, familiarity with progressive loss prevention and safety strategies, familiarity with the hospitality industry, in particular hotels, formalized interview/interrogation training, knowledge of OSHA policies
Competencies: Judgement/Decision making skills, Integrity, Stress Management, Independence, Resourcefulness, Adaptability, Team Player, Communication written/oral, Energy, Team Building Skills, Problem Solving & Decision Quality, Relationship Management, Planning and Priority Setting, Organizational and Time Management Skills, Strong Listening, Written, and Oral Communication Skills
Working Conditions: Ability to handle stressful situations involving hotel guests and associates, Ability to be on your feet for 8 hours or long during a shift