Director of Learning & Development

What You Will Be Doing

- Define and lead a multi-year, enterprise-wide L&D strategy supporting hotel property operations (departmental, experience, service, leadership, etc.) and corporate functions (finance, legal, HR, sales, marketing, compliance, etc.) across Marcus Hotels & Resorts and Marcus Corporation. - Partner with senior leaders to identify capability gaps, workforce priorities, and strategic talent needs, aligning L&D with enterprise talent, culture, and performance initiatives. - Foster a culture of continuous learning, service excellence, and hospitality-driven leadership, serving as a champion of talent development and guest experience. - Build differentiated learning pathways for frontline, operational, and corporate employees while strengthening leadership pipelines, succession planning, and internal mobility. - Champion a unified culture grounded in Marcus values, while respecting business unit and brand differences and identities. - Design and deliver an innovative portfolio of learning solutions (leadership development, service training, digital learning, coaching, experiential programs, etc.) to optimize leadership capability, operational consistency, and guest satisfaction. - Lead development of an enterprise learning portfolio, including leadership/management development, service excellence, operational training, corporate skill-building, and digital/on-demand learning. - Oversee training delivery across in-person, virtual, and e-learning platforms, ensuring scalability, consistency, brand alignment, and measurable business impact. - Manage L&D budgeting, governance, and resource allocation, including enterprise Learning Management System (LMS) strategy, administration, optimization, segmentation, reporting, and user experience across business units. - Evaluate and implement learning technologies and tools to improve accessibility, engagement, and measurement; continuously assess program effectiveness using data and insights. - Provide leadership with regular reporting on capability development, leadership pipeline health, and readiness for growth, while acting as a trusted advisor and driving cross-functional L&D integration across operations and corporate teams.

What We Are Looking For

- 6-8+ years of related progressive Learning and Development experience - Background in hospitality, restaurant, retail, or similar multi-unit environments highly preferred - Strong knowledge of adult learning principles, diverse training methodologies, instructional design, corporate training, and curriculum development - Excellent facilitation skills (in-person, virtual, and e-learning/LMS-based delivery) - Experience administering a LMS; Schoox experience a plus - Skilled in instructional design, including converting content to digital/e-learning formats - Strong interpersonal, communication, and business writing skills (reports, manuals, training materials, etc.) - Strategic thinker and advisor with ability to assess needs, solve problems, and recommend solutions - Highly organized self-starter with attention to detail; able to multitask in fast-paced environments - Proficient with learning technologies and business tools (LMS, HCMS, Microsoft Office, etc.) - Ability to design engaging, visually effective training and presentation materials - Willingness to travel 40–60% (air, car, train)

Benefits

- Eligible for annual bonus and leadership perks - Discounts at Marcus Hotels & Resorts properties for hotel rooms and restaurants - not to mention, great deals on golf, ski and spa - Marcus Movie Theatres discounts - Brand new, modern office space - Generous paid time off - Medical, dental, vision company-paid life insurance, employee assistance program offered after one month of employment - 401k with employer bi-weekly match