Director of Learning & Development
JobsInMass.com · Norwood, MA · 2 wk ago
Human Resources$140k–$160k/yrFull-time
Key Responsibilities
- Define and execute an L&D strategy aligned to business priorities, workforce needs, and the company's multi-year HR roadmap.
- Select and own the learning technology stack, including the decision to leverage the existing Paycor learning module or stand up a dedicated LMS/LXP.
- Partner with leaders across corporate functions, sales, and operations to identify capability gaps and translate business strategy into concrete development priorities.
- Design role-based development paths and curricula tied to the skills each function needs now and as the business evolves.
- Build needs-assessment and evaluation discipline that measures development against business outcomes - promotion readiness, retention, and capability - not activity.
- Build career frameworks and development paths that make employees promotable and create clear lines of progression across the organization.
- Strengthen the internal talent pipeline and bench for critical roles, in partnership with HR leadership and the business, supporting succession and fill-from-within.
- Own New Hire Orientation and role-based onboarding, ensuring a consistent, engaging experience that gets new employees productive and connected quickly.
- Oversee mandated safety and regulatory training for the operational workforce (e.g., OSHA, powered-industrial-truck, DOT/FMCSA, and alcohol-beverage handling), ensuring programs are current, delivered, and auditable.
- Translate complex systems and tools into practical job aids and learning paths, and sustain enablement through enhancements and new functionality.
- Lead enablement for enterprise-system adoption; as a flagship Year-1 project, deliver role-based, process-driven training for the company's SaaS ERP implementation, partnering with the ERP program team, IT, and affected functions.
- Coordinate delivery and recordkeeping with Operations and Safety to meet regulatory, insurance, and workers' compensation requirements.
- Partner with Labor Relations and counsel so training programs are designed consistent with collective bargaining agreements, recognizing where training intersects with compensable time and contract provisions.
- Use apprenticeship and skills-progression programs as development pathways that help represented employees grow and advance.
Requirements
- 7+ years of progressive L&D experience, including building or substantially rebuilding an L&D function.
- Demonstrated experience building role-based development, career-pathing, and leadership/management development programs that move people into broader and more senior roles.
- Experience identifying organizational capability needs and translating business strategy into development plans across multiple functions.
- Experience building or integrating competency models / job architecture that support performance management and talent decisions.
- Experience leading enablement and change management for technology adoption - ideally including AI tools and/or an enterprise-system (ERP or comparable) implementation.
- Strong command of adult learning, instructional design, change management, and evaluation methodology.
- Excellent facilitation, communication, and stakeholder-management skills.
- Bachelor's degree in Human Resources, Organizational Development, or a related field; Master's preferred.
- Experience in an operations-intensive environment - distribution, wholesale, logistics, or CPG.
- Familiarity overseeing regulated-industry safety and compliance training obligations (e.g., OSHA, DOT).
- Experience operating in a unionized environment.
- Experience standing up or migrating an LMS/LXP.
- Relevant certification (e.g., ATD CPTD/APTD or equivalent).
Benefits
- Medical & Dental Insurance
- Vision Coverage
- Paid-Time-Off Program
- Fidelity Investments 401k
- Disability, Life, Accident & Illness Insurance Packages
- Discounted Fitness Memberships
- Free & Discounted Work/Life Resources
Pay
$140,000 - $160,000 annually
Schedule
Hybrid