Director of Learning and Engagement

About the Role

The Director of Learning and Engagement is responsible for building and nurturing a robust culture of continuous learning and engagement at The People Concern. This position shepherds the overarching strategy and supervises the implementation of strategic plans for the Learning and Employee Engagement Departments in collaboration with the Senior Director of Learning and Engagement, Human Resources, Development, and the Executive Leadership team.

Responsibilities

• Own the department strategy and its implementation to support the agency in providing all employees with the highest standard of learning and employee experience.
• Oversee continual improvement of the department and lead collaboration within the team and between departments.
• Supervise the Senior Manager, Learning and Engagement, and manage department coordinators.
• Oversee day-to-day operations, including planning, delegating, appraising job results, and evaluating staff performance.
• Lead continuous assessment and improvement of programs.

Learning

• Oversee the implementation of Learning Department strategy and programs, including New Employee Orientation, People Leader Orientation, People Leader Academy, People Concern University, Relias, In the Know at People Co, Pro-ACT, LEEP, Leaders Growing, and Leadership Development Pods.
• Champion a culture of continuous learning and improvement.
• Consult on learning and training experiences held by other departments/leaders, e.g., Case Manager Apprenticeship Program.

Employee Engagement

• Oversee the implementation of the internal communications strategy, including This Week at People Co, Engage, SharePoint, and huddles.
• Consult on a range of employee experience initiatives, including policy standardization and intra-departmental workgroups.
• Lead implementation of employee engagement events and initiatives, such as People Co Con, Day in the Park, Town Hall by Call, and Kudos.

Requirements

• Bachelor’s degree or equivalent combination of education, experience, and training in organizational development, education, project management, and communications.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record; willingness to drive to various sites for training and engagement throughout the year as needed.
• Passion for learning and creating a collaborative environment for staff engagement and continuous improvement.
• Strong commitment to diversity, equity, inclusion, and a good understanding of how to champion it in departmental work.
• Five years’ experience in the delivery of social services and/or non-profit management, with experience in direct homeless services and domestic violence.
• Strong written communication skills with a keen eye for copyediting and application of the agency style guide.
• Strong organizational and project management skills, including precision, thoroughness, and excellent time management.
• Excellent facilitation and conflict resolution skills, with demonstrated ability to facilitate trainings and workshops across leadership tiers, including Executive Leadership, Board, and Senior Leadership.
• Minimum three years’ experience supervising staff, including evidence of strengths-based supervision with staff from diverse experiences and identities.
• High degree of professionalism, business judgment, tact, and diplomacy.
• Strong interpersonal communication skills and a desire to build effective partnerships to positively impact staff experience.
• Skilled in public speaking with diverse audiences in both intimate and large group settings.
• Able to self-start, take initiative, work independently, and meet multiple deadlines while collaborating effectively in a team-oriented environment.
• Strong experience with computer applications including Word, Excel, PowerPoint, Zoom, Microsoft 365, SharePoint, and design programs such as Canva.
• Strong verbal communication, creative problem-solving skills, and ability to provide quantitative analysis.
• Working knowledge of trauma-informed care principles, harm reduction models, and diversity, equity, and inclusion strongly preferred.

Preferred Qualifications

• Fluency in Spanish, written and oral, with ability to copyedit.

Work Environment

• Combination of field and office environment; hybrid optional.
• Required to be in person, on-site at minimum 2 days per week, and often more depending on events and other necessities.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion, walk or drive to different local sites.
• May necessitate working in busy and loud environments.
• Exposure to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care—including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing—tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers our participants to navigate the multi-faceted obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.