Senior Director, Learning and Engagement

Reports to: Chief Diversity Equity And Inclusion Officer

Location: Arlington Administration - 2116 Arlington Ave., Suite 100, Los Angeles, CA 90018

About the Role

The Senior Director of Learning and Engagement is responsible for ensuring a culture at The People Concern where all employees are aligned to the mission and contributing to Vision 2028, the goal of housing 20,000 people by 2028. This role leads teams responsible for employee experience, engagement, internal communications, learning, and professional development. The Senior Director works cross-functionally to support agency-wide initiatives and problem-solving, leading systems of continual organizational learning and improvement. This position reports to the Chief Diversity Equity and Inclusion Officer, collaborating closely with the COO and CHRO.

Responsibilities

• General
  • Drives strategy and projects that reinforce the company’s core values and employee expected behaviors.
  • Partners with executive leadership to articulate and continually improve the employee experience.
  • Designs experiences that are intuitive, scalable, and aligned with TPC culture and priorities.
  • Continuously assesses employee and manager pain points and champions operational excellence and process standardization.
  • Utilizes a DEI lens to evaluate operations, ensuring accessibility and that all staff are welcome, valued, and respected.
  • Builds effective relationships with internal and external stakeholders.
  • Supervises the Senior Manager, Learning and Engagement, who manages department coordinators.
• Learning
  • Owns the Learning Department’s professional development strategy and programs, including New Employee Orientation, People Leader Orientation, People Leader Academy, People Concern University, Relias, In the Know at People Co, and Pro-ACT.
  • Oversees leadership development strategy, including LEEP, Leaders Growing, and Leadership Development Pods.
  • Consults on all learning and training experiences held by other departments/leaders, including the Case Manager Apprenticeship Program, Facilities Spanish Group, and Community Advisory Board.
  • Ensures learning experiences and professional development are practical, scalable, and directly connected to organizational outcomes.
• Employee Experience/Employee Engagement
  • Responsible for the employee/manager relationship, supporting People Leader learning and development to ensure a consistent experience across departments.
  • Ensures company support to align all staff with core values and expected behaviors.
  • Builds an integrated employee experience centered on high-impact, efficient workflows and processes, including easily accessible support, tools, and information.
  • Drives strategy for a robust calendar of employee engagement events and initiatives, including People Co Con, Day in the Park, Town Hall by Call, and Kudos.
  • Oversees internal communications strategy in coordination with the Employee Engagement team.
  • Owns responsiveness to annual staff surveying.
  • Ensures consistent messaging globally across all communication channels.

Requirements

• Bachelor’s degree or equivalent combination of education, experience, and training in organizational development, education, project management, and communications.
• Passion for learning and creating a collaborative environment for staff engagement and continuous improvement.
• Eight years’ experience in the delivery of social services and/or non-profit management; experience in homeless services and domestic violence preferred.
• Excellent facilitation and conflict resolution skills, with demonstrated ability to facilitate trainings and workshops across tiers of leadership, including Executive Leadership, Board, and Senior Leadership.
• Minimum five years’ experience supervising staff, including evidence of strengths-based supervision with staff from diverse experiences and identities.
• High degree of professionalism, business judgment, tact, and diplomacy.
• Strong interpersonal communication skills with a desire to build effective partnerships to create a positive impact on staff experience.
• Able to be precise, thorough, and detail-oriented, with excellent time management and organizational skills.
• Skilled in public speaking with diverse audiences in both intimate and large group settings.
• Able to self-start, take initiative, work independently, and meet multiple deadlines while collaborating effectively in a team-oriented environment.
• Strong experience with computer applications including Word, Excel, PowerPoint, Zoom, Microsoft 365, SharePoint, and design programs such as Canva.
• Strong verbal and written communication skills, creative problem-solving skills, and ability to provide quantitative analysis.
• Working knowledge of trauma-informed care principles, harm reduction models, and diversity, equity, and inclusion.
• Valid CA Driver’s license, reliable car, auto insurance, and an acceptable driving record; willingness to drive to various sites for training and engagement as needed.

Preferred Qualifications

• Fluency in written and spoken Spanish strongly preferred.

Work Environment

• Combination of field and office environment; hybrid optional.
• Required to be in person, on-site at minimum two (2) days per week, and often more depending on events and other necessities.
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• On occasion, walk or drive to different local sites.
• Occasionally works in busy and loud environments.
• Exposed to elements like cold, heat, dust, noise, and odor.
• May need to bend, stoop, twist, and sit throughout the day.

Schedule

Monday - Friday, 8:00 AM - 4:30 PM

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• Retirement Planning (403b) & Matching
• Paid Holidays
• Paid Vacation Days
• Paid Sick Days
• Employee Assistance Plans (EAP)
• TELUS Health
• Flexible Spending Account (FSA)
• Basic Life / Accidental Death & Dismemberment (AD&D)
• Voluntary Short- and Long-Term Disability
• Voluntary Pet Insurance
• Corporate Discounts: Discounts on Hotels, Theme Parks, Concerts, Movies, Restaurants & More
• The People Concern University & Certificates

About The People Concern

The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles County’s largest social services agencies, The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County, OPCC and Lamp Community. Informed by more than fifty-eight years of work in the community, The People Concern is a leading provider of, and advocate for, evidence-based solutions to the multi-faceted challenges inherent in homelessness and domestic violence. With compassion and profound respect for those we serve, we provide a fully integrated system of care—including outreach, interim housing, mental and medical health care, substance abuse services, domestic violence services, life skills & wellness programs, and permanent supportive housing—tailored to the unique needs of homeless individuals, survivors of domestic violence, challenged youth, and others who have nowhere else to turn. The People Concern’s model of integrated and comprehensive care empowers participants to navigate obstacles in their lives, become their best selves, and ultimately, connect with and contribute to their communities.