Director of Key Accounts

Brief Description

The Director of Key Accounts is responsible for building and growing strategic relationships with DMP’s most important channel partners, serving as a trusted advisor and primary business contact. This role focuses on driving partner success through proactive account management, business development, solution alignment, and executive-level relationship building. The Key Account Manager works closely with sales, product management, technical support, training, and marketing teams to identify growth opportunities, increase adoption of DMP solutions, and ensure a superior customer experience. Success in this position requires a strong understanding of the electronic security industry, excellent communication and consultative selling skills, and the ability to develop account strategies that increase revenue, strengthen partner loyalty, and support DMP’s long-term business objectives.

Qualifications

• Sales executive with ten or more years of sales and territory management experience and at least two years’ working in a sales staff management capacity.
• Proven leadership ability to influence, develop, and empower teams to achieve objectives.
• Strong interpersonal and persuasive skills.
• Excellent written and verbal communication, including excellent public speaking skills.
• Able and willing to travel extensively.
• Self-motivated; capable of working without direct supervision.
• Accepts and benefits from constructive criticism.

Typical Duties And Responsibilities

• Produce top-line sales revenue as outlined in the current Business Plan for the critical accounts.
• Create incremental revenue by developing pull through sales in assigned key accounts.
• Identify, document, and maintain current information on competitive products deployed within key customer accounts to support DMP product category strategies, strengthen competitive positioning and differentiation, and inform solution development and sales engagement.
• Provide leadership and support to the sales department, while maintaining focus on the company’s strategic goals.
• Work directly with the Director of Sales to establish strategies, tactics, and go-to-market plans for sales for the entire company.
• Maintain a high level of communication with Directors and RSM’s to ensure overall company success.
• Develop, maintain, and improve business relations with Key Accounts.
• Keep leadership informed by preparing, reviewing, and submitting activity regional reports, pipeline reports, and regional analyses.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to leadership.
• Maintain a high level of communication with Directors and RSM’s to ensure overall company success.
• Develop, maintain, and improve business relations with Key Accounts.
• Keep leadership informed by preparing, reviewing, and submitting activity regional reports, pipeline reports, and regional analyses.
• Resolve customer complaints by investigating problems, developing solutions, preparing reports, and making recommendations to leadership.
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
• Observe and adhere to DMP Data Classification Standard.
• Conduct daily business and represent DMP following published company Mission & Values and in compliance with all company policies and departmental guidelines.

Pay

Onsite medical clinic for employee, spouse and family members, 18 and under, living at home; Medical, Dental, 401k, Life Insurance, Short and Long Term Disability, paid vacation/holidays, plus some not so usual (free security system, free UPS shipping), so you don't have worry about self or family.