Director of IT Services

About the role

We are seeking a full-time motivated individual to be a part of the Morris Business IT Team. As our Level 3 IT Tech Support Manager, you will handle numerous higher level technical issues for our company and Clients and will be responsible for managing and overseeing our Level I and II IT support operations, ensuring efficient and effective workflow.

Responsibilities

• Handle numerous higher level technical issues for our company and Clients
• Manage and oversee our Level I and II IT support operations
• Support career growth with advanced tools

Requirements

• 5 years minimum experience in an IT field
• 5 years minimum experience in a Management Position
• Experience with installation, configuration and monitoring of small networks and firewalls
• Experience with MSP
• Experience supporting users with Office 365 applications (to include MS Teams)
• Can take detailed notes and reports on clients
• Strong attention to accuracy and detail with troubleshooting and problem-solving skills
• Experience working with active directory, VPN, and SQL servers is preferred

Qualifications

• IT related Associates or Bachelor’s Degree, or comparable experience
• Experienced with FM Audit, Connectwise, or IT ticketing software
• Experience writing SOPs

Skills

• Strong attention to accuracy and detail with troubleshooting and problem-solving skills

Pay

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401K with company match

Schedule

• Based out of Duncan, South Carolina with 10% travel in SC/NC

Benefits

• Company paid Life Insurance
• Paid Time Off plus Paid Holidays
• Yearly Raises
• Employee Assistance Programs
• Training and Development Opportunities
• Presidents Club Trip for highest rated employees