Director of IT

About the role

The Director of Information Technology serves as both the strategic architect and hands-on technical leader of our IT organization. This individual will report to the Chief People Officer and will operate at every altitude — setting the technology vision and infrastructure roadmap at the executive level, then rolling up their sleeves to work alongside the team on critical systems.

• Lead major infrastructure and platform initiatives from evaluation through go-live, including ERP and Warehouse Management System (WMS) implementations, upgrades, and integrations.
• Expertly manage the Microsoft 365 ecosystem and guide the ongoing transition from on-premise servers to cloud solutions such as OneDrive/SharePoint.
• Evaluate and enhance current IT systems and solutions, identifying gaps and opportunities for improvement.
• Architect and manage the use of AI to augment and support expansion in this technology while ensuring proper safeguards for data integrity and security (OpenAI, Anthropic, and others).
• Own the technical architecture and performance of the company’s direct-to-consumer e-commerce storefront and its separate professional/B2B ordering platform, ensuring both integrate cleanly with core ERP, inventory, and fulfillment systems rather than operating as disconnected silos.
• Manage the technical relationship with outside e-commerce development agencies and platform vendors supporting our web properties, keeping security patching, platform upgrades, and roadmap priorities aligned with business needs.
• Own the systems and integrations supporting our Amazon Brand Store and other marketplace/authorized-retailer channels, including catalog, inventory, and order-fulfillment data flow back into core systems.
• Partner with Legal and Marketing to support brand-protection and anti-diversion efforts, including tools or processes to monitor unauthorized third-party sellers and marketplace listings.
• Maintain compliance with regulatory requirements in the markets our web storefronts are accessible, including CCPA, GDPR, ADA, and other applicable regulations.
• Ensure uptime, scalability, and checkout performance across all digital storefronts during peak-demand periods such as product launches, promotions, and holiday sales.
• Evaluate and integrate commerce and marketing technology — personalization tools, AI-driven product recommendation features, loyalty programs, and subscription platforms — to support direct-to-consumer growth.

Team Leadership & Development

• Directly lead, manage, and mentor a team of systems administrators, database administrators, platform engineers, and help desk technicians.
• Stay hands-on to monitor, coach, and elevate the team’s technical skills — not managing from a purely administrative distance.
• Build and sustain a collaborative, egoless, growth-focused culture, providing hands-on coaching and career development for direct reports.
• Set clear performance expectations and KPIs for the IT department, and establish monitoring practices to track both system performance and team output.
• Serve as the organization’s go-to technology expert, ready to dive into hands-on troubleshooting when critical issues arise.

Strategy, Budget & Governance

• Develop and implement IT strategies, roadmaps, and budgets aligned with short- and long-term business goals.
• Own the organization’s technology roadmap end to end, supporting both internal and external (B2B and B2C) needs.
• Collaborate with executive leadership and department leaders to identify and fulfill current and future technological needs.
• Work cross-functionally with divisional heads to tailor technology roadmaps to their specific business needs.
• Manage technology vendor relationships, purchasing, and contract negotiations.
• Identify and champion technologies that elevate products, services, and operational efficiency; stay ahead of technology trends to propose innovative, cost-saving, or revenue-generating solutions.

Required Skills/Abilities

• Bachelor’s degree in computer science or a related field required; a master’s degree and/or related certifications (e.g., PMP, ITIL, CISSP) highly preferred.
• A minimum of ten years’ experience in IT, with at least five years in a managerial or team-leadership role.
• Demonstrated success leading, growing, and mentoring a multidisciplinary IT team.
• Proven experience serving as lead architect for an enterprise technology stack, with the ability to design and integrate systems so they work synergistically rather than in silos.
• Hands-on experience leading major infrastructure or platform transformations, such as ERP and/or WMS implementations.
• Strong technical depth across systems administration, databases, platform engineering, network engineering, and network security — comfortable working alongside the team, not just directing from above.
• Direct experience architecting or managing e-commerce platforms such as Shopify and Magento including their integration with ERP and order management systems.
• Familiarity with brand-protection, MAP enforcement, or marketplace-monitoring tools and practices is a plus.
• Experience in telecommunications, databases, and storage systems.
• Strong proficiency in computer systems (Windows and Mac).
• Exceptional communication, organizational, analytical, and managerial skills.
• Proficiency in Microsoft Office Suite and related software.