Director of IT

About Primary Health Solutions

Our Mission: We meet people where they are and partner with them on their journey towards wellness.

Our Vision: The destination for servant leaders to provide comprehensive and exceptional care.

Our Values:

• R – Respect
• I – Innovation
• S – Stewardship
• E – Excellence

About the Role

This position will align technological capabilities with business strategy by integrating organization processes with the appropriate technologies. The Director of IT is responsible for all aspects of developing, implementing, and maintaining technology initiatives within the organization, assuring high performance, consistency, reliability, and scalability of all technology offerings. This individual maintains existing enterprise systems while providing direction in all technology-related issues in support of information operations and core company values.

Responsibilities

• Provides leadership and direction in the analysis, selection, design, implementation, and support of clinical information systems solutions.
• Provides functional and technical leadership for the implementation and support of software applications (internally or vendor developed), enhancements, and modifications.
• Prepares and recommends short and long-term goals and objectives for the systems development and support functions.
• Promotes the highest level of customer service expectations throughout the health system by anticipating and responding to the needs of staff.
• Ensures that project and service commitments, deadlines, and budgets are met or exceeded.
• Guides and supports staff to achieve optimum functionality of electronic health record and practice management systems.
• Effectively coordinates staff, user, and vendor personnel involved in multiple development projects and support activities.
• Demonstrates the ability to recognize, establish, and deal with priorities promptly.
• Makes productive use of time and resources.
• Stays abreast of the latest developments, advances, and trends in healthcare and information technology to ensure optimal professional effectiveness and competence.
• Defines requirements for new technology implementations and communicates them to leadership.
• Performs all other duties and tasks as assigned.

Supervisory Responsibilities

Supervises all PHS IT staff including vendors and contractors.

Core Competencies

• Customer Service: Committed to increasing customer satisfaction, sets proper customer expectations, assumes responsibility for solving customer problems, ensures commitments to customers are met.
• Communication: Understands and communicates effectively with others using a variety of contexts and formats, including writing, speaking, reading, listening, and interpersonal skills.
• Dependability: Meets commitments, works independently, accepts accountability, handles change, sets personal standards, stays focused under pressure, meets attendance/punctuality requirements.
• Quality: Is attentive to detail and accuracy, is committed to excellence, looks for improvements continuously, monitors quality levels, finds root cause of quality problems, owns/acts on quality problems.
• Productivity: Manages a fair workload, volunteers for additional work, prioritizes tasks, develops good work procedures, manages time well, and handles information flow.

Requirements

• Bachelor’s degree from an accredited University.
• Five years of Healthcare IT experience with at least two years of leadership experience.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to gain knowledge of current practice management system, electronic medical record, Microsoft Word, text paging, Internet, and Intranet.

Qualifications

• Excellent communications skills, both written and verbal.
• Ability to work effectively and independently with all levels of clinical and administrative staff within the health centers and with community leaders.
• Strong leadership qualities and leadership experience.
• Demonstrated program development and implementation skills.
• Ability to represent the organization effectively in a variety of settings and with diverse communities.
• Demonstrated understanding and appreciation for diverse cultures.

Certificates, Licenses, Registrations

• RHIT, RHIA preferred.
• Electronic health management system certification; NextGen preferred.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• The employee is occasionally required to sit and stoop, kneel, crouch, or crawl.
• The employee must regularly lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is occasionally exposed to fumes or airborne particles; toxic or caustic chemicals; and risk of radiation.
• The noise level in the work environment is usually moderate.