Director of Integrated Facilities Management

Key Responsibilities

• Strategic Leadership:
• Provide comprehensive oversight of the Facilities Maintenance, Engineering, and Environmental Cleaning departments.
• Ensure effective management of hourly solutions staff and adherence to established standards.
• Plan, coordinate, and monitor all aspects of assigned departments specific to the contract Scope of Work, seeking continuous improvement within the Environment of Care.
• Where assigned, oversee the Security + Protection Services Department in alignment with the contract Scope of Work.
• Partner with the Client organization’s Environment of Care Committee and associated committees, collaborating with leadership responsible for Infection Control and Emergency Management.
• Serve as liaison with assigned Third-Party Providers and recommend opportunities for improvement across assigned operations.
• Operational Management:
• Monitor and report on assigned operational performance indicators, including metrics defined by the Client organization or within the contract Scope of Work.
• Manage the corrective/demand and preventative/scheduled maintenance programs, and the predictive/reliability centered maintenance program as required by the contract.
• Manage the laundry and linen program and the hazardous materials and waste program as required by the contract.
• Oversee landscaping services where applicable to the assigned site/location.
• Ensure schedules align with the contract Scope of Work and maintain organized records per contract requirements.
• Maintain workflow and quality to ensure timely completion of workload; maintain adequate inventories and approve requisitions for equipment, chemicals, and supplies as authorized.
• Prepare and manage assigned departmental budgets, including hourly labor and departmental supplies budgets as assigned.
• Utilize the Company-provided programs to manage and complete operational assignments and projects as required.
• Compliance and Safety:
• Monitor adherence to the safety program; support and enforce OSHA compliance, staff injury prevention, and workplace safety incident response.
• Perform safety audits and department-specific audits as required to maintain operational excellence.
• Manage requirements related to The Joint Commission and/or other assigned accreditation agencies.
• Perform risk assessments tied to facility infrastructure and safety systems.
• Partner with assigned resources to support energy efficiency, water conservation, and other sustainability efforts as defined by the contract Scope of Work.
• [If assigned] Serve as the Safety Official and/or Life Safety Code Compliance designee.
• Team Leadership:
• Monitor work performance and prepare/review performance evaluations for assigned staff.
• Orient new Site Solution Team Members, including performance of on-the-job training.
• Resolve complaints and discipline employees as required within the reporting structure.
• Assign and monitor education and training of assigned employees.
• Provide mentorship to other assigned Site Solution Leadership.
• Create a transparent work environment that develops redundancies to support operations sustainment and continuous improvement.
• Inform Site Solution Team Members of salient features and requirements, answering questions or directing them to appropriate resources.

Qualifications

• High School Diploma or Equivalent
• At least three (3) years of experience demonstrated within the healthcare Environment of Care or other type of mission critical facility/facilities.
• Working experience with healthcare regulatory compliance agencies or other authorities having jurisdiction.
• Thorough knowledge of maintenance programs and/or environmental services programs.
• Knowledge of and ability to work within a computer-aided facility management system or similar platform.
• Strong written and oral communication skills, with the ability to maintain documentation supporting survey readiness.
• Demonstrated initiative, responsibility, flexibility, and leadership, with proven change management capability in a dynamic environment.
• Proficiency in Microsoft 365 including Word, Excel, PowerPoint, and Teams.