Director of Infrastructure Technologies

About the role

The Director of Infrastructure Technologies provides leadership for the units providing infrastructure technology support to the University. They define and deliver enterprise-class technology infrastructure solutions in support of the University’s administrative and academic needs.

Responsibilities

• Hire and manage performance and productivity of Infrastructure Technologies personnel.
• Cultivate organizational values and hold employees accountable for fostering these values for a healthy, professional, and productive work environment.
• Provide individualized consultation, guidance, and development to team members.
• Initiate and develop technologies and systems to support short-term and long-term strategic goals.
• Create an environment of technology innovation.
• Work with the campus community, other campus technology support personnel, strategic IT vendors, other IS Departments, and off-campus service providers to coordinate the design and delivery of infrastructure technologies to the campus community in an architecturally sound manner.
• Participate in IS management team decision-making processes to meet campus obligations.
• Play an active role as a technical expert during the planning and implementation phases of new technologies and participate in architecture brainstorming and design discussions with technical team members.
• Provide technical guidance on complex infrastructure architecture challenges to IS team members and other solution partners.
• Manage and allocate resources for Infrastructure Technologies.
• Create and document enterprise-wide standards and practices regarding data center, computer storage, and network services.
• Ensure services are monitored and supported with on-call availability.
• Manage operating and capital budgets.
• Assist in the design, planning, and implementation of infrastructure systems optimization and process improvement projects.
• Test and assess existing infrastructure against industry standard internal and external benchmarks to ensure optimal performance and service delivery.
• Participate in IT and information-security audits and supervise corrective actions.
• Lead and participate in the change management process to ensure all changes to relevant services are documented, tested, deployed, and prepared for back-out strategies if necessary.
• Serve as a good steward of SCU resources: evaluate and pursue cost-containment and cost-reduction strategies.
• Act as the Service Manager for Google Workspace, Alumni Email, and Retiree Email services.
• Add technical input during the planning phase of projects in the form of technical architecture standards, designs, and recommendations.
• Regularly communicate with Infrastructure Technologies staff regarding IS and University issues, initiatives, and activities.
• Update the campus community as needed regarding Infrastructure Technologies activities.
• Keep the CIO informed of current and potential issues, activities, service outages or impairments, and any other risks that might negatively impact IT service delivery to the University community.
• Consult and advise the CIO on information technology trends, opportunities, strategy, solutions, resources, and compliance.
• Foster partnerships with key stakeholders across the University.
• Build a strong network of peers at comparable institutions.
• Actively participate in University activities and initiatives.
• Work with the Planning, Projects, and Facilities Offices to meet the infrastructure needs for new or renovated campus buildings.
• Manage the Infrastructure Technologies functional units: Networking and Telecommunications, Enterprise Systems, and Local Academic Computing Services.
• Manage the Networking and Telecommunications Design, implement, and validate network components of campus technology efforts.
• Support ISP connections, perimeter firewall, core routers, and VPN services.
• Manage networking services including DNS, DHCP, distribution- and access-layer switching environment, firewalls, wireless access points and controllers, and connections to off-campus and campus-adjacent buildings in Santa Clara and Berkeley.
• Maintain physical copper and fiber infrastructure.
• Provide Data Center networking support.
• Administer infrastructure applications including Identity and Account Management, Single Sign On and Two-Factor Authentication, Google Workspace, and Microsoft 365.
• Support telephone system and endpoints.
• Provide support for the School of Engineering, the College of Arts and Sciences, and interdisciplinary initiatives.
• Manage the ECC computer labs and related resources, including software and licenses.
• Manage the SoE IT environment; provide hardware and software support to SoE researchers.
• Perform advanced troubleshooting for systems and services.
• Manage and monitor SCU’s on-premises Data Centers.
• Architect, deploy, and maintain SCU’s core compute, storage, and backup infrastructure.
• Administer mission-critical virtual and physical machines.
• Manage and monitor storage arrays that support virtual infrastructure, physical compute, and file shares.
• Back up and protect SCU data.
• Monitor secure file transfers between SCU systems and third-party vendors.
• Lead the cross-functional Cloud Team to encourage cloud enablement for student projects, researchers, and other IT staff.
• Manage the Local Academic Computing Support.
• Provide support for the School of Engineering, the College of Arts and Sciences, and interdisciplinary initiatives.
• CAS: Provide computer-application support to CAS faculty, staff, and students; manages CAS labs and related resources, including software and licenses.
• SoE: Manage the ECC computer labs and related infrastructure, including software and licenses; manages the SoE IT environment; provides hardware and software support to SoE researchers.

Qualifications

• Deep technical skills in one or more of the technical domains that they supervise.
• Experience managing infrastructure systems delivery in a large, complex IT environment, preferably in Higher Education.
• Proven track record in project planning and project management.
• Ability to listen and understand customer needs.
• Self-motivated and shows initiative.
• Impeccable integrity and ability to maintain confidentiality of sensitive information.