Director of Infrastructure

Primary Responsibilities

• Platform Administration & Support
• Direct the availability, lifecycle, and modernization of all global cloud environments, systems, and network platforms.
• Governance & Standards
• Establish corporate ITIL frameworks, disaster recovery strategies, and business continuity plans to minimize enterprise risk.
• Incident Escalation
• Act as the ultimate authority for major critical incident response, ensuring rapid recovery and thorough post-mortem root-cause reviews.
• Capacity Planning
• Forecast enterprise compute, storage, and licensing needs to ensure scalable infrastructure ahead of corporate growth.

Vendor & Service Delivery Management

• Vendor Negotiation
• Manage enterprise agreements and high-value partnerships with major cloud providers, hardware OEMs, and telecom carriers.
• Strategic Auditing
• Review top-tier MSP and vendor performance against global Operational Level Agreements (OLAs) and service metrics.

Leadership & Stakeholder Engagement

• Executive Advisory
• Partner directly with the C-suite and business executives to align infrastructure investments with organizational KPIs.
• Talent Cultivation
• Lead, mentor, and build accountability within internal engineering, DevOps, and technical support leadership teams.

Stakeholder Communication & Leadership

• Vision Alignment
• Translate technical infrastructure roadmaps into clear, value-driven business strategies for non-technical board members.
• Steering Committees
• Chair regular cross-functional leadership meetings to coordinate enterprise maintenance schedules and tech deployments.

Collaboration & Communication

• Enterprise Unity
• Collaborate closely with Cybersecurity and Software Engineering divisions to champion a unified, secure-by-design technological footprint.

Qualifications

• 8+ years of progressive IT leadership experience overseeing enterprise infrastructure, operations, and 24/7 production environments.
• Bachelor’s degree in Computer Science, Information Systems, or related field (or MBA/equivalent executive experience preferred).
• Strong expertise in hybrid cloud environments (AWS/Azure), enterprise networking, DevOps practices, and large-scale infrastructure architecture.
• Proven experience managing infrastructure budgets (CapEx/OpEx), optimizing costs, and leading vendor negotiations.
• Experience serving as an escalation point for major enterprise outages, incident response, and critical operational events.
• Strong understanding of enterprise compliance frameworks such as SOC 2, ISO 27001, GDPR, and PCI-DSS.
• Excellent communication and leadership skills with the ability to influence technical teams, business stakeholders, and executive leadership.
• Crisis management experience with the ability to lead organizations through high-impact technical incidents and operational disruptions.
• Collaborative leader with a strong focus on aligning infrastructure strategy across business units and breaking down operational silos.
• Experience with Google Cloud Platform (GCP) is preferred.
• Exposure to SAP RISE and/or SAP BASIS infrastructure is highly desirable.
• Network design and network management experience is preferred.
• Security experience is a plus but not required.
• Able to manage competing priorities across strategic infrastructure initiatives and day-to-day operational demands.
• Experience working across cloud, SAP, and enterprise network environments is a strong plus.

Stand Out For Good, Inc. is an equal opportunity employer and values diversity.