Director of Information Management & Technology

Responsibilities

• Lead IM/IT planning, execution, and oversight for the WIC Overseas Program Support Services effort.
• Manage or coordinate technical personnel and vendors supporting PIMS operations, help desk support, database administration, network management, system support, and regional systems administration.
• Ensure the information infrastructure supports routine program operations, correspondence, reporting, budgeting, file transmission, communications, and other operational needs.
• Provide technical coordination with the Program Manager, Deputy Program Manager, Software Development and Evaluation Manager, DHA stakeholders, and other functional leads.
• Oversee PIMS operations, maintenance, availability, enhancements, configuration management, documentation, and user support.
• Care for support for set-up, configuration, operating systems, network management, data transmission, communications, backup, archiving, equipment interfaces, and related technical functions.
• Care for on-call or help desk support to assist site personnel and field technical personnel with equipment, communications, application, and operating system issues.
• Support equipment lifecycle activities, including procurement coordination, delivery, set-up, configuration, repair, maintenance, upgrade, replacement, and audit documentation for program IT assets.
• Support maintenance of required Authority to Operate (ATO), Risk Management Framework (RMF) documentation, cybersecurity controls, configuration documentation, and related compliance artifacts.
• Ensure IM/IT activities comply with applicable DoD/DHA information assurance, cybersecurity, privacy, CUI, PII, PHI, HIPAA, and records-management requirements.
• Care for coordination with software and operations teams to ensure system updates, releases, documentation, and required certifications/accreditations are tracked and maintained.
• Contribute IM/IT content to monthly progress reports, observations and recommendations, incident/risk reporting, corrective actions, and Government performance reviews.
• Support transition-in and transition-out activities involving system documentation, user manuals, system administration materials, training materials, disaster recovery documentation, configuration control documents, software licenses, warranties, and source-code-related documentation, as applicable.

Qualifications

• Bachelor's degree in information technology, computer science, information systems, cybersecurity, engineering, healthcare informatics, or a related field; experience may be considered in lieu of education.
• Minimum eight (8) years’ progressive IM/IT experience, including technical leadership, systems operations, infrastructure support, application sustainment, cybersecurity, or IT service management.
• Preferred qualifications include a Master's degree in information technology, computer science, cybersecurity, information systems, engineering, healthcare informatics, or a related field.
• Security+, CISSP, CISM, CASP+, ITIL, PMP, or other relevant cybersecurity, IT service management, or program management certification.
• Experience supporting DHA, TRICARE, Military Health System, DoD healthcare, WIC, public health, or family support programs.
• Experience with PIMS or comparable participant/case management, eligibility, benefit issuance, reporting, financial reconciliation, or health program information systems.
• Experience with DISA STIGs, DoD 8570/8140 workforce requirements, DoDI 8500.01, DoDI 8510.01, NIST controls, privacy/security documentation, and audit readiness.
• Experience managing IT support for geographically dispersed users, preferably including OCONUS, military installation, or remote-site environments.