Director of Implementations

About the role

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service expansions. This role ensures the successful execution of complex implementations while aligning implementation strategy with organizational objectives, operational readiness, and long-term client success.

Essential Functions & Responsibilities

• Provides overall leadership and accountability for the Implementation function across assigned clients, regions, products, or service lines
• Oversees and approves implementation plans from prospect presentation through conclusion; ensures appropriate resourcing, timelines, and risk mitigation
• Directs and prioritizes multiple concurrent implementations, including complex and enterprise-level client programs
• Safeguards development and preparation of information necessary for customer setup across all CorVel systems
• Ledges and coordinates cross-functional collaboration with Account Management, Sales, IT, Operations, Product, and field teams throughout the implementation lifecycle
• Establishes and enforces standards, methodologies, tools, and best practices to ensure consistency and scalability regarding implementation management
• Provides proactive, executive-level communication to internal and external stakeholders regarding progress, milestones, risks, and outcomes
• Serves as escalation point for implementation-related issues; ensures timely and effective resolution involving clients and senior stakeholders as appropriate
• Maintains expert-level understanding of program design, processes, client expectations, and strategic objectives
• Maintains and ensures team proficiency in CorVel services, systems, and the CERIS model, including completion of all required training modules
• Leads, coaches, and develops Implementation Managers, Coordinators, and other implementation staff; assigns responsibilities and ensures accountability
• Evaluates implementation performance and client feedback to drive continuous improvement initiatives
• Provides input and partnership on new product development, service enhancements, and go-to-market readiness

Knowledge & Skills

• Strong strategic leadership and people-management capabilities
• Proven ability to oversee large-scale, complex implementations across multiple stakeholders and systems
• Exceptional organizational, prioritization, and decision-making skills
• Excellent executive-level verbal, written, and interpersonal communication skills
• Advanced problem-solving, analytical, and critical-thinking skills
• Ability to work effectively within a complex, fast-paced environment
• Proficiency with Microsoft Office, enterprise systems, and implementation or project management tools

Education & Experience

• 8-10+ years of insurance-related experience required in areas such as claims management, managed care, account management, operations, or leadership
• Demonstrated experience leading teams and managing managers or cross-functional groups
• Experience with Payment Integrity service offerings strongly preferred
• Extensive project or program management experience required
• Bachelor’s degree from an accredited college or university preferred or equivalent professional experience
• Insurance industry, managed care, or related professional training preferred