Director of Implementations

About the role

The CERIS Implementation Director is responsible for providing strategic leadership and oversight for the implementation of new and existing client programs, product enhancements, and service expansions. This role ensures the successful execution of complex implementations while aligning implementation strategy with organizational objectives, operational readiness, and long-term client success.

Responsibilities

• Provides overall leadership and accountability for the Implementation function across assigned clients, regions, products, or service lines
• Oversees and approves implementation plans from prospect presentation through conclusion; ensures appropriate resourcing, timelines, and risk mitigation
• Directs and prioritizes multiple concurrent implementations, including complex and enterprise-level client programs
• Sets up customers across all CorVel systems
• Coordinates cross-functional collaboration with Account Management, Sales, IT, Operations, Product, and field teams throughout the implementation lifecycle
• Establishes and enforces standards, methodologies, tools, and best practices to ensure consistency and scalability regarding implementation management
• Communicates progress, milestones, risks, and outcomes to internal and external stakeholders proactively
• Serves as escalation point for implementation-related issues; ensures timely and effective resolution involving clients and senior stakeholders as appropriate
• Maintains expert-level understanding of program design, processes, client expectations, and strategic objectives
• Maintains and ensures team proficiency in CorVel services, systems, and the CERIS model, including completion of all required training modules
• Leads, coaches, and develops Implementation Managers, Coordinators, and other implementation staff; assigns responsibilities and ensures accountability
• Evaluates implementation performance and client feedback to drive continuous improvement initiatives
• Provides input and partnership on new product development, service enhancements, and go-to-market readiness

Requirements

• Strong strategic leadership and people-management capabilities
• Proven ability to oversee large-scale, complex implementations across multiple stakeholders and systems
• Exceptional organizational, prioritization, and decision-making skills
• Excellent executive-level verbal, written, and interpersonal communication skills
• Advanced problem-solving, analytical, and critical-thinking skills
• Ability to work effectively within a complex, fast-paced environment
• Proficiency with Microsoft Office, enterprise systems, and implementation or project management tools

Qualifications

• 8-10+ years of insurance-related experience required in areas such as claims management, managed care, account management, operations, or leadership
• Demonstrated experience leading teams and managing managers or cross-functional groups
• Experience with Payment Integrity service offerings strongly preferred
• Extensive project or program management experience required
• Bachelor’s degree from an accredited college or university preferred or equivalent professional experience
• Insurance industry, managed care, or related professional training preferred

Skills

• Strategic Leadership
• People Management
• Complex Implementations
• Collaboration
• Communication
• Problem Solving
• Decision Making
• Project Management
• Leadership Development
• Continuous Improvement
• New Product Development
• Service Enhancements

Benefits

• Medical (HDHP) w/Pharmacy
• Dental
• Vision
• Long Term Disability
• Health Savings Account
• Flexible Spending Account Options
• Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Pre-paid Legal Insurance
• Parking and Transit FSA accounts
• 401K
• ROTH 401K
• paid time off

Pay

CorVel uses a market-based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

Schedule

This is a remote position.