Director of Implementation Partnerships

Position Overview

The Director of Implementation Partnerships is responsible for establishing, leading, and scaling BS&A’s implementation partnerships function. Reporting to the Chief Customer Officer, this leader takes ownership of the early-stage implementation partnerships BS&A already has in place and builds out a broader network of certified implementation partners that extends BS&A’s implementation capacity to support continued growth and rising customer demand, complementing the internal delivery teams while protecting the service reputation that defines BS&A.

Requirements

• Strategic Leadership & Partner Growth

• Define and own the strategy, roadmap, and growth trajectory for BS&A’s implementation partnerships function, building it from the ground up into a scalable engine that extends BS&A’s implementation capacity to meet growing customer demand.
• Assume ownership of BS&A’s existing, early-stage implementation partnerships, bringing the structure, standards, and active stewardship needed to mature these relationships and integrate them into the broader partner program.
• Hold full accountability for partner-delivered Go-Live ARR targets, managing to a measured, disciplined year-over-year ramp.
• Identify, recruit, and onboard implementation partners aligned to BS&A’s quality standards, target market segments, and growth priorities.
• Govern the pace and mix of partner-delivered work — beginning with a sub-contractor-first model where BS&A remains prime, and graduating proven partners toward referral engagements based on demonstrated performance.
• Concentrate partner activity in the workstreams and market lanes where partner enablement scales best, keeping service quality as the primary constraint on pacing.
• Establish the commercial and engagement framework for partners in collaboration with Sales, Finance, and Legal, including partner tiers, eligible workstreams, and economic models.

• Partner Program & Certification

• Build and own the partner certification program, defining the gates, tiers, and workstream-level qualifications partners must earn before taking on customer work.
• Ensure the quality bar for partner-delivered implementations remains non-negotiable, with certification serving as the primary mechanism that protects BS&A’s service reputation.
• Define the graduation model that governs how partners progress from sub-contractor engagements to referral status based on proven performance across multiple engagements.
• Engage with the Partner Enablement function to translate BS&A’s implementation methodology, playbooks, and recommended practices into partner-ready certification curriculum.
• Establish performance standards, scorecards, and quality criteria that determine partner standing, continued eligibility, and tier advancement.

• Operational Excellence & AI Enablement

• Establish granular, task-level best practices for how partners are recruited, certified, engaged, and managed, and ensure consistent adoption as the team and partner network scale.
• Serve as the AI and automation champion for the partnerships function, ensuring partners adopt BS&A’s AI-enabled implementation tools and methodology so that partner-delivered work benefits from the same per-head productivity gains driving the internal organization.
• Define the metrics, reporting, and analytics needed to manage partner capacity, delivery quality, ramp pacing, and revenue contribution, partnering with Sales Operations for tooling and reporting infrastructure.
• Continuously refine the partner operating model based on performance data, identifying gaps in process, documentation, and enablement and implementing improvements that drive consistency and scale.

• People Leadership

• Build, lead, and develop the partnerships team over time, beginning with partner enablement and expanding the team’s structure and roles as the partner network grows and needs evolve.
• Set clear expectations, establish performance standards, and hold the team accountable for partner certification, capacity, quality, and revenue outcomes.
• Support hiring, onboarding, talent development, and succession planning as the function scales year over year.
• Foster a culture of accountability, quality, collaboration, and continuous improvement across the team.

• Cross-Functional Collaboration

• Partner with Professional Services delivery leadership to ensure partner-delivered engagements meet BS&A delivery standards and integrate seamlessly with internal teams.
• Coordinate with Sales and Finance on partner contracts, deal registration, and revenue tracking, owning partnership outcomes while leveraging these shared functions for execution.
• Work with Sales Operations on partner tooling, reporting, and analytics, and with Marketing on partner and co-marketing programs.
• Represent the partnerships function to executive leadership, providing visibility into partner capacity, ramp progress, revenue contribution, and risks.