Director of Human Resources

About the role

The Director of Human Resources leads and strengthens all HR functions at Branch Services, building compliant, efficient, and people-centered systems that support staff and the organization's continued growth.

Responsibilities

• Build and maintain HR systems, policies, and procedures that ensure compliance with federal, state, and local employment law.
• Own and continuously update the Employee Handbook and Organizational Policy Manual.
• Lead accurate recordkeeping, and documentation practices across the employee lifecycle including job descriptions and performance reviews.
• Manage the organization's payroll system and vendor relationship, ensuring accuracy and compliance.
• Administer employee salary rates and benefits programs, evaluating competitiveness, cost-effectiveness, and compliance.
• Recommend and implement improvements to payroll and benefits offerings as needed.
• Collaborate across departments to assess training needs and maintain an organization-wide training calendar.
• Design and deliver training on compliance, HR best practices, team effectiveness, and supervisory skills.
• Own the onboarding process from initial job posting to offer to orientation, ensuring compliance and consistency.
• Support performance management, employee relations, and offboarding.
• Manage the scheduling team, ensuring appropriate staff coverage across programs based on need.
• Track call-outs, time off, and coverage gaps, and coordinate timely solutions.
• Partner with program leadership to forecast staffing needs and adjust schedules accordingly.
• Partner with the Executive Director and leadership team to align HR strategy with organizational growth.
• Provide periodic reporting on HR metrics, compliance status, and staff development progress.
• Build internal HR capacity as the department grows.

Qualifications

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of HR experience, including work with nonprofit organizations.
• Strong knowledge of employment law, compliance, and HR best practices.
• Experience with payroll systems, benefits administration, and policy development.
• Strong collaborative, mentoring, and communication skills.

Preferred Experience

• Experience in organizations serving individuals with intellectual/developmental disabilities.
• SHRM-CP, SHRM-SCP, or PHR certification.
• Experience designing and delivering staff training programs.

Core Competencies

• Strong knowledge of employment law and compliance.
• Collaborative leadership and relationship-building.
• Discretion, confidentiality, and ethical judgment.
• Process-oriented with strong organizational skills.
• Commitment to Branch Services' mission and person-centered values.

Work Environment & Physical Requirements

Primarily office-based, with occasional presence at residential and community sites. Ability to manage sensitive and confidential information with discretion. Some flexibility for occasional evening or weekend availability as needed.