Human Resources Director

About the role

This is a senior leadership role responsible for planning, directing, and coordinating all people operations, including employee relations, compliance, benefits, leaves, and performance management. This role requires a hands-on strategic approach to manage tight budgets and support a mission-driven staff.

Responsibilities

• Plans, leads, develops, coordinates, and implements policies, processes, training, initiatives, and surveys to support the organization’s HR compliance and strategy needs.
• Administers or oversees the administration of HR programs, including, but not limited to, compensation, benefits, and leaves; disciplinary matters; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.
• Maintains a strong employer brand to attract top talent and promote company culture through various channels.
• Works closely with the Director of Talent Acquisition and Onboarding to identify staffing and recruiting needs, develops and executes best practices for hiring and talent management.
• Facilitates professional development, training, and certification activities for HR staff.
• Establishes and analyzes key performance indicators (KPIs) such as employee net promoter score (eNPS) and missed meal and rest periods to make data-driven decisions and process improvements.
• Develops and implements HR strategies aligned with company goals.

Requirements

• 8+ years of hands-on and progressive human resource management experience.
• 3–5 years of strong leadership experience with an HR team.
• Bachelor's degree in HR, Business, or a related field, or equivalent experience.
• Strong working knowledge of federal and multi-state employment laws and guidelines, including ADA, ADEA, Civil Rights Act, FLSA, FMLA, CFRA, PDL, and others.
• Strong analytical and problem-solving skills.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent organizational skills and attention to detail.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and delegate them when appropriate.
• Proficiency with or the ability to quickly learn the HRIS (UKG) and talent management systems.
• Familiarity with a non-profit workforce.
• Experience handling legal personnel cases and working close with employment attorney.
• Ability to work collaboratively and communicate effectively across teams.
• Comfortable juggling multiple priorities with urgency.

Skills

• SHRM-CP, SHRM-SCP, PHR, or SPHR highly preferred.
• 10+ years of hands-on and progressive human resource management experience.

Qualifications

• Bachelor's degree or equivalent experience in human resources or management.
• 7+ years' of professional HR experience, ideally from a services oriented business, with a combination of corporate and business unit line experience preferred.
• Excellent written and verbal communication skills.
• Ability to multi-task, organize, and prioritize work.