Director of Housekeeping Operations Bilingual - Multiple Hotels

Responsibilities

• Leadership & Oversight: Provide direction and supervision to property-level Executive Housekeepers and their teams, ensuring all properties meet Rolling Hills Hospitality’s cleanliness and service standards.
• Operational Excellence: Standardize and monitor cleaning procedures, room inspection processes, and quality assurance across all locations.
• Staff Development: Recruit, train, and mentor housekeeping leaders and associates; create career growth pathways and maintain high team morale.
• Quality Control: Conduct routine property audits to ensure consistency in cleanliness, safety, and guest experience standards.
• Budget & Resource Management: Oversee departmental budgets, labor management, and supply inventories; identify opportunities for operational efficiencies.
• Collaboration: Partner with General Managers and Maintenance leaders to ensure smooth daily operations and timely resolution of guest or room-related issues.
• Performance Monitoring: Analyze key performance metrics such as guest satisfaction scores, room turnaround times, and team productivity to drive continuous improvement.
• Compliance & Safety: Ensure all housekeeping operations comply with health, safety, and sanitation regulations as well as brand policies.
• Innovation & Sustainability: Promote eco-friendly cleaning practices and implement innovative solutions to enhance efficiency and guest comfort.

Qualifications

• Bilingual (English–Spanish)
• 5+ years of progressive housekeeping management experience, including multi-property oversight in hotels, resorts, or large-scale hospitality operations.
• Proven track record in team leadership, training, and performance management.
• Strong understanding of EVS, sanitation standards, and brand compliance requirements.
• Excellent communication, organization, and analytical skills.
• Ability to travel regularly between assigned properties.
• High school diploma or GED required; degree in Hospitality Management, Business Administration, or a related field preferred.

About Rolling Hills Hospitality

Why Join Rolling Hills Hospitality
- Opportunity to play a meaningful leadership role within a growing hospitality management company
- Direct influence on operational strategy and performance across multiple hotels
- Work with a diverse mix of properties, including focus-service and lifestyle-oriented hotels
- Collaborate with experienced hospitality leaders committed to operational excellence and long-term growth
- Ability to mentor and develop strong property leadership teams
- Culture that values thoughtful hospitality, accountability, and entrepreneurial thinking
- Opportunity to contribute to the continued growth and evolution of the Rolling Hills Hospitality platform