Director of Housekeeping - Embassy Suites Virginia Beach Oceanfront
HEI Hotels & Resorts is proud to welcome the Embassy Suites Virginia Beach Oceanfront Resort to our growing portfolio of distinguished properties. Located along the vibrant Virginia Beach oceanfront, this all-suite resort offers stunning ocean views, upscale accommodations, and family-friendly amenities designed for both leisure and extended-stay travelers. With direct beach access, elevated food and beverage experiences, and a dynamic coastal atmosphere, the property delivers a unique blend of comfort, energy, and hospitality.
About the role
Ensure that the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through the optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
Responsibilities
- Plan, organize, and monitor staff workload to ensure compliance with cleanliness and maintenance standards, which requires continuous visual and written inspections of guestrooms and public space areas.
- Develop housekeeping and laundry budget.
- Develop and implement controls for expense management.
- Conduct periodic inventory of guest supplies, small equipment, and linen as required.
- Utilize labor management tools to schedule and control labor costs.
- Schedule labor to flex with forecasted hotel occupancy, F and B activity, and group events.
- Interview, hire, train, develop, recommend performance evaluations, resolve problems, provide open communication, and recommend discipline and/or termination when appropriate of staff members.
- Communicate both verbally and in writing to provide clear direction to staff.
- Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.
- Evaluate condition of furniture, fixtures, décor, etc.
- Make recommendations and assist in the coordination of preventative maintenance program and rehab projects.
- Ensure compliance of housekeeping and laundry standard operating procedures and policies.
- Operate department pursuant to OSHA requirements and guidelines.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Requirements
- 5+ years management experience, with at least 3 years in housekeeping management.
- Experience managing in-house operated laundry operations.
- Must possess thorough knowledge of all housekeeping and laundry operations and individual job requirements.
- Able to work with other department leaders.
- Able to resolve guest, supervisor, and associate conflicts.
- Able to manage multiple tasks at all times and have excellent organizational skills.
- Must be willing to “pitch-in” and help co-workers with their job duties and be a team player with or without reasonable accommodation.
- Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
- Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.
Pay
Salary Range: $75,000.00 - $79,000.00 Annually
Benefits
HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.
- Competitive Medical and Dental programs through Anthem Blue Cross Blue Shield.
- Vision insurance programs through EyeMed.
- Vacation, Sick, and Holiday programs.
- Pet insurance through the ASPCA.
- Supplemental, Spousal, and Child Life insurance.
- Short and Long-Term Disability plans.
- 401(k) Savings Plan with matching funds.
- Discounts through 'YouDecide' and Hotel Room Discount programs.
Specific details and eligibility of these programs vary by location and employment status.