Director of Housekeeping

About the role

The Director of Housekeeping is responsible for ensuring the cleanliness and sanitation of the hotel, guest rooms, public areas and other assigned areas. This role involves directing and coordinating all functions of the Housekeeping and Laundry departments, implementing inventory and cost controls, and supervising housekeeping and laundry employees.

Responsibilities

• Directs and coordinates all functions of the Housekeeping and Laundry departments and ensures impeccable levels of cleanliness and upkeep.
• Demonstrate excellent leadership, communication and team building skills with associates, peers and across departments.
• Supervise the housekeeping and laundry employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction.
• Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident free environment for guests and employees and maintain/improve guest satisfaction.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

Requirements

• One to two years of post high school education.
• Experience required by position is from two to three full years of employment in a related position with this company or other organization(s).
• Three to five years of experience in housekeeping operations preferred.
• Previous experience in a full service Director of Housekeeping role preferred.
• Experience working in a union environment preferred.

Qualifications

• Thorough knowledge of the Housekeeping field.
• Knowledge of our company/hotel policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/management skills.
• Ability to compile facts and figures.
• Ability to analyze report data, prepare reports and initiate correspondence.

Skills

• Ability to communicate information and hotel services to management and guests.
• Ability to communicate with guests.
• Ability to inspect guest rooms, public areas, and back of house, and review reports.
• Ability to move throughout the hotel.
• Ability to stand continuously for 30% of shift.
• Ability to climb approximately 100 steps 20% of shift.
• Ability to climb ladders of approximately 3 feet 5% of shift.

Benefits

• Eligible to participate in Sage bonus plan.
• Unlimited paid time off.
• Medical, dental, & vision insurance.
• Eligible to participate in the Company’s 401(k) program with employer matching.
• Health savings and flexible spending accounts.
• Basic Life and AD&D insurance.
• Company-paid short-term disability.
• Paid FMLA leave for up to a period of 12 weeks.
• Employee Assistance Program.
• Great discounts on Hotels, Restaurants, and much more.

Pay

Compensation will be commensurate with experience.

Schedule

Hours will vary based on department needs.