Director of Housekeeping

Overview

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join our team. This team member will manage, direct, and coordinate all functions of the housekeeping and laundry departments and work in close collaboration with other departments to ensure an elevated guest experience throughout the property.

Responsibilities

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolves difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department.
• To specify and purchase supplies and record all data pertaining to the Housekeeping department.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Oversees staff scheduling, OnTrack/Dayforce, and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administers the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly control the key control program for all Housekeeping associates.
• Maintains open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.

Qualifications

• Minimum 5 years Housekeeping supervisory experience in hospitality is required.
• Previous experience in luxury hotel environment required.
• 2 years minimum of Director of Housekeeping leadership experience required.
• Must have the ability to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness bend, stretch, reach, and push moderate to heavy weight.

Benefits

Omni Hotels & Resorts is an Equal Opportunity/AA/Disability/Veteran Employer. The EEO is The Law Poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.