Director of Housekeeping

Director of Housekeeping

Omni Hotel & Resorts is seeking an experienced Director of Housekeeping to join their team. This role oversees the Housekeeping and Laundry departments and works closely with other departments to ensure an exceptional guest experience.

• Maintain standards of cleanliness and a consistent guest experience as documented in Medallia, AAA, and the ability to execute all Omni Hotels facility standards and guidelines.
• Resolve difficult or unusual problems arising with Guests, while maintaining good Guest relationships, demonstrating outstanding hospitality through the corrective action taken.
• Ensure a smooth, efficient, and economic operation in the Housekeeping department.
• Effectively monitor and facilitate the housekeeping department's role in the property's preventative maintenance CARE program throughout the hotel.
• Maintain a highly motivated and trained staff that continually strives for excellence, in service and cleanliness.
• Effectively coach and counsel associates and managers as needed and complete performance evaluations.
• Maintain open and clear communication with all departments and guests to ensure consistent service.
• Identify ways of improving the efficiency and effectiveness of our service to guests by actively participating in the Omni Service Tradition program.
• Close coordination and communication with other internal departments.
• Maintain close interactions with front office, to ensure rooms are available for sale, and with Engineering to ensure guest room and all public areas are at peak operative levels.
• Oversees staff scheduling, Kronos and payroll cost controls.
• Maintains Housekeeping turnover to an acceptable level.
• Directly control the issuance and retrieval of associate uniforms.
• Administers the Lost and Found department ensuring all Omni Hotel standards are met or exceeded.
• Directly controls the key control program for all Housekeeping associates.
• Monitor all guest requests to ensure they are met within the prescribed time limits.
• Inspects and tours all public areas several times daily. Inspects all VIP rooms daily.
• Maintains and administers quarterly linen inventories, responsible for action plans to address shrinkage.
• Develops master cleaning schedules and administers accordingly.
• Maintains Housekeeping inventories to ensure adequate supplies are always available, completes analysis of amenity consumption.
• To ensure that all Systems and Controls, Loss Prevention, and Energy Conservation guidelines are in line.
• Champions the All In Omni culture.

Qualifications

• Minimum 5 years Housekeeping supervisory experience in hospitality is required.
• Previous experience in luxury hotel environment required.
• 2 years minimum of Director-level housekeeeping leadership experience required.
• Able to lead, motivate and develop others.
• Ability to communicate (verbal and written) in English.
• Ability and willingness to stand for an entire shift.
• Ability and willingness to bend, stretch, reach, and push moderate to heavy weight.

Pay

Salary range based on experience is $80,000 to $100,000.

Benefits

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is The Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.