Director of Hospitality - Takibi PDX

Join the Snow Peak Team The Snow Peak Person is both an outdoor enthusiast and a passionate creative. They believe in their talents and capabilities, are thoughtful in their approach, and have a deep appreciation for their work and the world around them. Snow Peak People don’t shy away from growth or new challenges; they’re team players who prioritize connection and communication—and they’re serious about play. At Snow Peak, we create products and experiences that inspire people to reconnect with nature and with each other. We believe time outside isn’t just a pastime—it’s essential. Our team is driven by curiosity, collaboration, and a shared commitment to craftsmanship, adventure, and discovery. This position might be a good fit for you if you… Share a passion for the outdoors and recognize the role it plays in enriching people’s lives.Express curiosity and creativity by taking initiative and being resourceful.Understand your effect—how your contributions shape the team, the guest experience, and the Snow Peak community.Make a memorable impact by being approachable, respectful, responsible, and joyful.Value all people for their skills, experience, and unique perspectives. Purpose The Director of Hospitality Operations leads Snow Peak’s food and hospitality operations, with a primary focus on the Takibi restaurant. Takibi, located at our Portland headquarters, expresses Snow Peak’s outdoor lifestyle philosophy through food and hospitality - it’s how we demonstrate our commitment to quality, craft, and community. This role ensures Takibi and future food ventures feel like part of one Snow Peak experience, built on the same values of gathering, nature, and connection. In this role, you’ll drive Takibi’s profitability and market reputation while exploring how food and hospitality can expand Snow Peak’s reach. You’ll work in coordination with our Executive Chef team in Japan and directly oversee Takibi’s Service Manager and Executive Sous Chef who handle daily operations. Success means building Takibi into a recognized destination restaurant while developing food-related ventures and events that bring new customers to Snow Peak. Who Is This Role For? This role requires someone who already operates at a strategic leadership level in hospitality. You’ve led restaurant operations from a director or corporate position - guiding other managers, owning financial performance, developing systems, and connecting restaurant work to larger business goals. You lead with hands-on presence, spending time on the floor during service to understand operations deeply, build team relationships, and identify issues early. You’re comfortable working cross-functionally with brand and leadership teams, coordinating across cultures and time zones, building alignment among differing perspectives, and holding a clear direction for your team while staying accountable for business outcomes. Classification FLSA: Salaried, exemptStatus: Full Time, Benefit EligibleReports To: VP of Snow Peak USASchedule: On-site 5 days per week (45-50hrs) with presence overlapping Takibi weekend operations (either Tuesday-Saturday or Sunday-Thursday)Salary: $90,000 - $105,000 DOE Essential Duties Lead Department Strategy Takibi growth & marketing strategyCollaborate with executive teams on brand and marketing direction, strategy, and channel priorities (PR, digital marketing – SNS & OpenTable, existing customers – Takibi & SPUSA)Manage marketing channels, track progress, and develop recommendations on priorities as well as allocation of budgetCollaborate with internal & external partners to drive content creation as well as deployment of marketing assets across various channelsOperational excellenceCollaborate with executive teams (local & executive chef team in Japan) to define and manage service & hospitality standards in line with brand expectationsOversee current operating processes and systems and develop recommendations for improvements balancing customer experience & financial implicationsLead and oversee transformational projects in line with agreed upon priorities, track progress, and collaborate with exec teams on issue resolutionFinancial performanceOwn Takibi’s profit and loss, including financial targets, expense management, labor, COGS, budget, and profitability metricsCollaborate with executive and Takibi team to propose improvements which enhance financial performance in line with targets Manage Restaurant Operations & Building High Performing Teams Manage Restaurant OperationsLead and oversee restaurant operations including oversight and support for staffing and shift coordination, while participating in key moments of serviceCollaborate with Service Manager and Executive Sous Chef while remaining visible and engaged on the floor when neededEnsure critical processes have clear procedures (SOPs), regularly audit for compliance, and maintain all safety, sanitation, and legal requirementsBuilding High Performing TeamsCultivate an inclusive and equitable workplace culture rooted in respect, curiosity, and hospitalityLead regular meetings with FOH, BOH, and all-staff meetings to align on operational goals, team dynamics, and guest experiencePartner with HR to lead hiring, onboarding, performance management, and staffing plansMentor and coach restaurant leaders; foster internal mobility and team developmentMaintain working knowledge of labor law and ensure compliance Strategic Programming and Event Sales Collaborate with executive teams in defining and managing Takibi event proposals and develop sales strategyManage, track, and report on sales activities and pipeline for events while managing client communications in collaboration with Service Manager (prospective to contract, billing and execution) Requirements Perform other related duties and projects as assigned Experience 7 years of restaurant, 5 years of management experienceDemonstrated track record of independently leading a restaurant leadership team and owning its outcomes Skills Extensive knowledge of and passion for Japanese food and beverageProficient understanding of Microsoft Office SuiteProficient knowledge of compliance related laws and regulationsProficient understanding of training in food safetyProficient writing and documentationDemonstrated success in the use of written personnel performance management toolsProficient expertise in Excel and performance analysis and reportingAdvanced understanding of the financial and business acumen to drive profitabilityProfessional working fluency in Japanese (preferred) Abilities Ability to mentor, coach and develop other leaders and build high functioning teamsAbility to hold leaders and teams accountable to clear standardsAbility to address performance and conduct issues directly and promptlyAbility to build consensus across diverse stakeholders while advocating for a clear point of view, including with senior and cross-cultural leadershipAbility to act with integrity, professionalism, and confidentialityAbility to operate POS (point of sale) systems, back-of-house systems and restaurant operating systemsDecisive judgment in fast-paced, high-pressure environmentsComposure and steady presence that sets the tone for the teamExcellent interpersonal, negotiation, and conflict resolution skills, including mediating between strong personalitiesSuperior prioritization skills, with a proven ability to weigh competing requests and set clear priorities that protect the team’s focusSuperior problem-solving abilities to meet ambiguous and multicultural needsExtremely organized with meticulous attention to detail Physical Effort Lift and move up to 50 poundsStand and walk for an 8-10 hour shift, including moving safely through all areas of the restaurant, which may include stairs, uneven and slick surfacesAbility to bear exposure to hot and cold environments All of our employees enjoy paid time off for qualifying sick leave and are also eligible for wilderness first aid certification, annual company retreat and/or camping trip, public transportation assistance, bike commuting allowance, Employee Assistance Program (EAP), Snow Peak gear package, access to third-party outdoor gear discounts, and generous discounts on Snow Peak gear and apparel. In addition, our regular full-time employees are eligible for medical coverage with vision and alternative care, comprehensive dental, employer match to retirement contributions, short and long-term disability insurance, life and AD&D insurance, paid vacation and holidays, and paid family and medical leave. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, gender identity, sexual orientation, marital status or age. With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. Snow Peak USA is committed to leveling the playing field, and we encourage women, people of color, and those in the LGBTQ+ communities to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch – we’d love to connect and see if you could be good for the role.