Director of Health Informatics and Technology

The Director of Health Informatics and Technology serves as a critical leader and hands-on expert within the University of Denver’s Health and Counseling Center (HCC). This position blends strategic vision with operational execution, overseeing all technology systems that support the clinical, administrative, and compliance functions of the HCC. This role owns end-to-end execution of IT-related functions within the HCC.

Responsibilities

• Provide direct support to clinical staff, ensuring timely resolution of technical issues.
• Lead the management of the electronic health record (EHR) system (Point and Click), server infrastructure, and security protocols.
• Develop and enforce HIPAA-compliant IT policies.
• Oversee clinical coding and billing systems.
• Facilitate data-driven decision-making through reporting and performance analytics.
• Partner with senior leadership to align technology strategies with the center’s evolving needs, supporting a shift toward a more efficient, private-practice-style healthcare model.
• Implement third-party billing systems and enhance clinical workflows.
• Support university-wide wellness initiatives.
• Lead administration of the National College Health Assessment (NCHA).
• Contribute to the development of health promotion efforts based on student needs.

Requirements

• Bachelor’s degree in information technology, Health Informatics, Computer Science, or related field.
• 5+ years of professional experience in IT system management, with at least 2 years in a healthcare or clinical environment.
• Demonstrated experience managing and supporting Electronic Health Record (EHR) systems, preferably Point and Click or a comparable platform.
• Strong knowledge of HIPAA compliance, healthcare IT security standards, and related federal privacy regulations.
• Experience supervising IT personnel, with proven ability to provide mentorship and performance oversight.
• Proficiency in server administration, including backups, patch management, and security protocols.
• Proven ability to troubleshoot and resolve hardware and software issues across clinical and administrative environments.
• Experience in managing coding systems and aligning clinical documentation with third-party billing requirements.
• Excellent communication and customer service skills, particularly in translating technical issues for non-technical audiences.
• Ability to handle multiple concurrent projects in a fast-paced, service-driven environment.

Preferred Qualifications

• Master’s degree in Health Informatics, Information Systems, or a related discipline.
• Experience with Point and Click EHR specifically, including configuration, user training, and integration.
• Familiarity with coding standards (e.g., CPT, ICD-10) and best practices for documentation and audit-readiness in college health settings.
• Experience leading technology change initiatives or digital transformation projects in healthcare or university-based clinics.
• Knowledge of or experience with student health survey administration (e.g., NCHA) and using results to drive strategic health programming.
• Experience with clinical video systems and managing recording and security protocols in patient care settings.
• Familiarity with lab order systems and integration of diagnostic/lab workflows into EHR platforms.
• Experience working in a higher education or college health environment.
• Demonstrated success in grant writing or IT resource development for health innovation projects.

Skills

• In-depth knowledge of Electronic Health Record (EHR) systems, preferably Point and Click or similar platforms.
• Understanding of HIPAA compliance and healthcare IT security standards.
• Knowledge of healthcare IT infrastructure, including server management, backup systems, and patch management.
• Familiarity with coding standards (e.g., CPT, ICD-10) and documentation best practices in clinical settings.
• Understanding of clinical billing processes and third-party billing systems.
• Experience with student health surveys, including NCHA administration and data interpretation.
• Strong leadership and supervisory skills, with the ability to manage and mentor IT staff.
• Problem-solving skills for troubleshooting technical issues across hardware, software, and clinical systems.
• Proficiency in developing and enforcing HIPAA-compliant IT policies.
• Project management skills with the ability to prioritize multiple concurrent projects.
• Strong communication skills to explain technical issues to non-technical audiences.
• Proficient in data analysis and creating performance reports based on clinical data.

Benefits

• Medical, dental, and retirement benefits.
• Paid time off.
• Tuition benefit.
• ECO pass.

Pay

The salary rate for this position is $115,000.

Schedule

• Monday - Friday, 8:00 a.m. - 4:30 p.m.
• Occasional evening, weekend, and holiday shifts.
• Onsite work required, 8:00 a.m. - 5:00 p.m., with flexibility for supporting student events.