Director of Health Informatics and Technology

At the University of Denver, Student Affairs is at the heart of the student journey—empowering every student to thrive academically, personally, and professionally. Rooted in DU’s signature 4D Experience, our division is committed to fostering holistic development through four dimensions: deepen intellect, develop wellbeing, discover character, and design careers and lives of purpose. Our work reaches far beyond the classroom through dynamic, high-impact programs, services, and experiences offered at both the Denver Campus and the Kennedy Mountain Campus. We foster inclusive communities, promote health and wellness, cultivate exploration, engagement, and leadership, and develop a deep sense of belonging in a high-touch environment where students connect meaningfully and thrive.

About the role

The Director of Health Informatics and Technology serves as a critical leader and hands-on expert within the University of Denver’s Health and Counseling Center (HCC). This position blends strategic vision with operational execution, overseeing all technology systems that support the clinical, administrative, and compliance functions of the HCC. The role owns end-to-end execution of IT-related functions, providing direct support to clinical staff, managing the electronic health record (EHR) system (Point and Click), server infrastructure, and security protocols. The Director develops and enforces HIPAA-compliant IT policies, oversees clinical coding and billing systems, and facilitates data-driven decision-making through reporting and performance analytics.

The Director partners with senior leadership to align technology strategies with the center’s evolving needs, supporting a shift toward a more efficient, private-practice-style healthcare model. The role also leads administration of the National College Health Assessment (NCHA) and contributes to health promotion efforts based on student needs. The ideal candidate is a versatile and proactive leader, equally skilled at strategic planning and front-line technical support, with deep knowledge of healthcare IT, compliance, and operations in a university or clinical setting.

Reports to the Assistant Vice Chancellor of Health and Wellness and supervises the Associate Director of Information and Systems.

Responsibilities

• Provide direct support to clinical staff, ensuring timely resolution of technical issues.
• Manage the electronic health record (EHR) system (Point and Click), server infrastructure, and security protocols.
• Develop and enforce HIPAA-compliant IT policies.
• Oversee clinical coding and billing systems, ensuring alignment with third-party billing requirements.
• Facilitate data-driven decision-making through reporting and performance analytics.
• Partner with senior leadership to align technology strategies with the center’s evolving needs, supporting a shift toward a private-practice-style healthcare model.
• Lead administration of the National College Health Assessment (NCHA) and contribute to health promotion efforts based on student needs.
• Implement third-party billing systems and enhance clinical workflows.
• Support university-wide wellness initiatives.
• Lead change initiatives in a healthcare setting, particularly in transforming operations into a private-practice model.
• Administer patient clinical video systems, ensuring compliance with privacy and security regulations.
• Oversee procurement and lifecycle management of IT assets.
• Coordinate cross-functional projects, especially in technology and wellness initiatives, and manage stakeholder engagement.
• Develop and execute strategic technology plans that align with university health goals.

Requirements

• Bachelor’s degree in information technology, Health Informatics, Computer Science, or related field.
• 5+ years of professional experience in IT system management, with at least 2 years in a healthcare or clinical environment.
• Demonstrated experience managing and supporting Electronic Health Record (EHR) systems, preferably Point and Click or a comparable platform.
• Strong knowledge of HIPAA compliance, healthcare IT security standards, and related federal privacy regulations.
• Experience supervising IT personnel, with proven ability to provide mentorship and performance oversight.
• Proficiency in server administration, including backups, patch management, and security protocols.
• Proven ability to troubleshoot and resolve hardware and software issues across clinical and administrative environments.
• Experience in managing coding systems (e.g., CPT, ICD-10) and aligning clinical documentation with third-party billing requirements.
• Excellent communication and customer service skills, particularly in translating technical issues for non-technical audiences.
• Ability to handle multiple concurrent projects in a fast-paced, service-driven environment.

Preferred Qualifications

• Master’s degree in Health Informatics, Information Systems, or a related discipline.
• Experience with Point and Click EHR specifically, including configuration, user training, and integration.
• Familiarity with coding standards (e.g., CPT, ICD-10) and best practices for documentation and audit-readiness in college health settings.
• Experience leading technology change initiatives or digital transformation projects in healthcare or university-based clinics.
• Knowledge of or experience with student health survey administration (e.g., NCHA) and using results to drive strategic health programming.
• Experience with clinical video systems and managing recording and security protocols in patient care settings.
• Familiarity with lab order systems and integration of diagnostic/lab workflows into EHR platforms.
• Experience working in a higher education or college health environment.
• Demonstrated success in grant writing or IT resource development for health innovation projects.

Skills

• Strong leadership and supervisory skills, with the ability to manage and mentor IT staff.
• Problem-solving skills for troubleshooting technical issues across hardware, software, and clinical systems.
• Proficiency in developing and enforcing HIPAA-compliant IT policies and ensuring regular system audits for security compliance.
• Ability to oversee the administration of clinical coding systems, ensuring alignment with third-party billing requirements.
• Strong project management skills with the ability to prioritize multiple concurrent projects in a dynamic, service-driven environment.
• Communication skills to explain technical issues to non-technical audiences, particularly clinical and administrative teams.
• Proficient in data analysis and creating performance reports based on clinical data.
• Ability to collaborate across departments to improve clinical workflows and patient care processes.
• Ability to implement and support systems for tracking and analyzing clinical performance metrics.
• Capable of leading the procurement and lifecycle management of IT assets.

Working Environment

This position requires employees to work onsite 8:00 a.m. – 5:00 p.m., Monday through Friday, with occasional evening, weekend, and holiday shifts. Staff are expected to support student Hallmark, Tradition, and other program events throughout the year. The University of Denver and Student Affairs support flexible work arrangements where operationally appropriate and supervisor-approved.

Standard office environment with moderate to high stress levels and occasional unexpected interruptions. Noise level is quiet to moderate.

Physical Activities

• Ability to work in front of a computer for extended periods of time.
• Occasionally required to move about the office/campus.

Schedule

Monday - Friday, 8:00 a.m. - 4:30 p.m.

Pay

The salary rate for this position is $115,000. The University of Denver has provided a compensation range that represents its good faith estimate at the time of posting. The salary offered to the selected candidate will be determined based on factors such as qualifications, departmental budget availability, internal salary equity considerations, and available market information.

Benefits

The University of Denver offers excellent benefits, including:

• Medical and dental coverage
• Retirement plans
• Paid time off
• Tuition benefit
• ECO pass