Director of Health Center Operations - Pea Ridge Business Center

Essential Duties and Responsibilities

• Provide strategic oversight of all health center operations.
• Establish operational expectations and ensure consistent execution across all health center locations.
• Lead and develop Regional Health Center Administrators.
• Monitor organizational Key Performance Indicators (KPIs).
• Serve as the liaison between executive leadership and regional operations.
• Collaborate with Finance to develop and manage operational budgets.
• Monitor productivity and staffing utilization.
• Evaluate resource allocation and identify opportunities for cost reduction and efficiency.
• Support achievement of organizational financial goals.
• Foster an organizational culture that prioritizes teamwork, accountability, and effective communication.
• Build positive relationships with providers, staff, and leadership to resolve issues in a timely and constructive manner.
• Communicate and coordinate effectively with all members of the care team to support Valley Health’s mission and values.
• Execute the operational components of the organization’s strategic plan.
• Lead implementation of system-wide operational initiatives.
• Develop and implement performance improvement strategies as needed, including reassessing access, provider scheduling, staffing models, and workflow processes.
• Promote exceptional patient-centered care across all locations.
• Improve provider operational experience through removal of administrative barriers.
• Support initiatives that improve patient access and satisfaction.
• Address systemic operational issues impacting patients and staff.
• Maintain compliance with HIPAA, privacy standards, and all organizational policies and procedures.
• Ensure operational activities adhere to all applicable regulatory, legal, and quality standards.