Director of Health Center Operations

About Us

Planned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, nationally recognized for education and research. Our mission: ensure everyone in Massachusetts has access to compassionate, judgment-free care and education. We operate four health centers and offer telehealth statewide as part of a network of 600 Planned Parenthood affiliates nationwide.

About The Role

PPLM is seeking a strategic, collaborative, and results-oriented Director of Health Center Operations to lead the operational performance of our health centers across the Commonwealth. The Director of Health Center Operations (DHCO) provides leadership, oversight, and direction for the day-to-day operations of PPLM’s health centers, ensuring high-quality patient care, operational excellence, regulatory compliance, and an exceptional patient experience. Working closely with Health Center Managers, clinical leadership, and executive leadership, this position develops and implements strategies that improve patient access, operational efficiency, staff engagement, and organizational performance. The successful candidate will be an experienced healthcare operations leader who is passionate about advancing equitable access to healthcare and supporting high-performing teams.

Qualifications

• Bachelor’s degree in Healthcare Administration, Business Administration, Public Health, or a related field; equivalent relevant experience will be considered
• Minimum of eight (8) years of healthcare operations leadership or management experience
• Demonstrated success leading multi-site healthcare operations or similarly complex service environments
• Experience managing budgets, operational performance metrics, and organizational change initiatives
• Strong analytical, organizational, and problem-solving skills
• Excellent written, verbal, and interpersonal communication skills
• Proven ability to build collaborative relationships and lead diverse teams
• Commitment to providing outstanding patient and customer service
• Ability to travel regularly to health center locations throughout Massachusetts

Preferred Qualifications

• Master’s degree in Healthcare Administration, Public Health, Business Administration, or a related field
• Experience managing grants and grant-funded programs
• Experience working with healthcare reimbursement systems and revenue cycle operations
• Experience using patient experience platforms such as Press Ganey
• Experience implementing healthcare information systems or medical records platforms

Why Join Us

We Offer a Comprehensive And Competitive Benefits Package, Including Generous Paid Time Off
Medical, Dental, and Vision Insurance
403(b) Retirement Plan with employer match
Life and Disability Insurance
Professional Development Opportunities
Commuter Benefits
A mission-driven workplace that values equity, inclusion, and belonging

PPLM is a 501(c)(3) charitable organization, and an equal opportunity employer that values a diverse workforce and a culture of inclusivity and belonging. Equity, diversity, and inclusion are core values at PPLM and a chance for us to make long-term, meaningful change. We are actively working to build a culture that reflects the communities we serve and embodies cultural humility, recognizing that advancing health equity begins within our own organization. We are taking steps to make progress in our own organization and are committed to building an equity practice in all aspects of our work. We believe that communities most impacted by health inequities must be centered in the work we do. Therefore, we strongly encourage applications from Black, Latinx, Asian, and Indigenous people of color, Trans and gender non-conforming people, LGBTQIA+ people, people with disabilities, and working-class people for all our positions.