Director of Front Office, Recess Hotel and Club

About the role

We are seeking a Director of Front Office for our Recess Hotel and Club. The Director of Front Office will oversee the daily operations of the resort along with the arrival and departure experience for every guest. This individual will anticipate and fulfill guest requests to ensure that each has an unforgettable experience. This person is a property leader and “culture setter” who embodies the Bardo brand and sets the standard for impeccable and anticipatory service. The ideal candidate is enthusiastic about creating an extraordinary level of comfort and service for our guests.

What you'll do

• Oversee operations of the front desk and Guest Services personnel
• Ensure the quality and consistency of the guest experience
• Lead and foster a positive and engaging work culture
• Communicate and collaborate with other team members
• Maintain and maximize revenue and occupancy
• Effectively problem solve guests’ requests, complaints, or concerns
• Understand and adhere to safety and emergency procedures

Qualifications

• Passionate about hospitality and providing elevated service, with advanced knowledge of hotel operations
• A strong leader with a proven track record in guest and team member engagement and financial performance
• Excels at written and verbal communication
• Excellent presentation and grooming standards
• Able to operate and problem solve in a luxury hotel environment
• Flexibility and a willingness to work extended hours
• Reporting on daily operations in a timely manner
• 2-4 years of previous senior front office leadership experience in a luxury hotel setting required
• Must be in or willing to relocate to Savannah, GA