Director of Front Office
About the role
The Director of Front Office oversees all front office functions and staff, including security staff. Key responsibilities include leading and managing teams, ensuring a safe and secure environment, and maximizing departmental financial performance.
Responsibilities
- Leading Front Desk, Guest Services, and Security Teams
- Managing Guest Services and Front Desk Teams
- Managing Security Team
- Managing Projects and Policies
- Providing Exceptional Customer Service
- Managing and Conducting Human Resource Activities
Requirements
Education and Experience: • High school diploma or GED; 6 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 4 years experience in the guest services, front desk, or related professional area.
Qualifications
Core Work Activities: • Leading Front Desk, Guest Services, and Security Teams • Managing Guest Services and Front Desk Teams • Managing Security Team • Managing Projects and Policies • Providing Exceptional Customer Service • Managing and Conducting Human Resource Activities
Skills
Not specified.
Benefits
Not specified.
Pay
Not specified.
Schedule
Not specified.