Director of Fraud & Compliance Operations

Remote – US based candidates only, no visa sponsorship available.

About the role

This role will lead operational priorities where safety, quality, compliance, and execution discipline are central to success. You will collaborate with field leadership, support functions, and cross-functional stakeholders to improve accountability, service delivery, and operational consistency. The position offers the opportunity to influence operational scale, customer outcomes, and organizational performance within a technology-driven environment.

Responsibilities

• Own the fraud strategy across tooling, review queues, and data pipelines
• Collaborate with data team to build, test, and optimize detection rules
• Monitor queue performance and improve automation and review workflows
• Make final decisions on complex, high-stakes fraud cases
• Maintain compliance posture across relevant regulations and industry standards
• Stay updated on regulatory changes and translate into operational action
• Lead a team of fraud investigators and compliance specialists, setting priorities and managing performance

Requirements

• 8+ years in fraud operations, financial crimes compliance, trust & safety, or telecom compliance with at least 3 years in a leadership role
• Hands-on experience with fraud tooling, ideally Sift or comparable platforms
• Deep familiarity with TCPA, A2P 10DLC/carrier compliance, or other relevant regulatory frameworks
• Demonstrated ability to make decisions on complex cases under uncertainty
• Strong written communication skills for engaging with partners and regulators
• Experience managing BPO or distributed operations teams

Benefits

• Equity in the company
• Extensive medical coverage
• Monthly lifestyle stipend
• Flexible PTO policy

Pay

$178,000 – $233,000 annually