Director of Food And Beverage

Job Description

The Director of Food & Beverage (DOFB) at Naples Grande Beach Resort oversees all food and beverage operations, including restaurants, lounges, banquets, in-room dining, and outlet support teams. The position reports directly to the VP/Managing Director and partners with corporate teams to create a sustainable operation that meets guest expectations and achieves financial results.

Responsibilities

• Provide leadership and oversight for all food and beverage outlets, banquet operations, and service teams, ensuring consistent execution of luxury service standards.
• Drive maximum operational efficiency, presentation, and quality across all F&B venues while maintaining exceptional guest satisfaction scores.
• Lead and champion Forbes service standards, including staff training, ongoing auditing, coaching, and accountability.
• Develop, implement, and maintain operating procedures, training programs, schedules, policies, and labor standards for all F&B departments.
• Manage all financial aspects of the department, including labor control, budgeting, forecasting, purchasing, inventory management, and capital planning.
• Evaluate and enhance existing procedures while developing new concepts or service enhancements that elevate the guest experience.
• Serve as a senior leader in guest engagement—handling escalated guest requests, concerns, and recovery situations with professionalism and care.
• Foster strong communication and collaboration across all resort departments to ensure seamless service delivery.
• Support and lead high-volume banquet and group operations, including weddings, social events, and corporate functions.

What We're Looking For

• Three to five years of experience as a Director of Food & Beverage at a luxury hotel or resort, with demonstrated success in high-volume banquet and catering operations.
• Strong expertise in budgeting, forecasting, labor management, and capital expenditures within a resort or large F&B environment.
• Experience in a Forbes 4- or 5-Star property strongly preferred.
• College education required; degree in Hotel Management, Hospitality, or Business Administration preferred.
• Highly organized leader with strong attention to detail and the ability to manage multiple priorities while meeting deadlines.
• Excellent computer proficiency; experience with Excel, Outlook, OpenTable, and Delphi strongly preferred.
• Ability to thrive in a dynamic, fast-paced, and guest-focused resort environment.
• Strong verbal and written communication skills in English.
• Exceptional interpersonal and leadership skills with the ability to inspire and develop teams.
• Physical ability to stand for extended periods and actively engage in outlet and event operations.
• Current TIPS Alcohol Certification or comparable alcohol service certification required (or ability to obtain within a designated timeframe).

Compensation

$150,000 - $175,000

About the Role

Naples Grande Beach Resort is a prestigious property in the Pyramid Global Hospitality portfolio, located in Naples, Florida. The resort offers 474 elegantly appointed guest rooms and boasts an expansive 85,000 square feet of meeting space across 35 versatile rooms. As a member of the team, you will work in a dynamic and supportive environment, surrounded by stunning views of the Gulf of Mexico and lush tropical landscapes. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure that our employees have the skills and knowledge needed to excel in their roles.