Director Of Food and Beverage

About the role

Directs the overall operation of the Food & Beverage Department. Requires a blend managerial ability, polished communication skills, and customer service excellence. Their daily responsibilities are diverse and demand the ability to adapt to various challenges and ensure a smooth and successful operation within the different establishments in Circus Circus, Silver Legacy and El Dorado Casinos.

Responsibilities

• Motivates team members by fostering teamwork, high team member morale and open communication.
• Provides direction and support for all staff to achieve property goals and objectives through the fair application of all policies and procedures
• Coaches and develop supervisor/manager skills in performance management, assists in diagnosing and designing solutions to improve service quality
• Develops and directs financial and business operating and capital expenditure plans that are consistent with the overall strategic positioning of the property
• Ensure the delivery of high-quality food and beverage products and exceptional service in multiple outlets
• Provides financial analysis and performance evaluation for each of the outlets on a regular basis
• Monitor payroll costs, food cost and quality of product
• Creates effective cost control measures and standards to manage business levels and creates quality experience for guests consistently
• Creates and manages the Food and Beverage annual budget, provides monthly variance reports and quarterly reviews
• Creates an environment where employees are engaged, challenged, supported, and productive
• Promotes the highest degree of guest satisfaction, ensuring consistent quality controls are in place, and providing timely feedback and recovery systems
• Directs the Food and Beverage management, promote positive employee relations through timely employee performance evaluations, positive rewards and discipline; addressing complaints and resolving employee issues quickly
• Negotiates items and prices with vendors ensuring profit margins are within acceptable levels
• Work with Purchasing Manager to coordinate purchasing, receiving and rotation of stock
• Exemplifies our core values, family style service, our mission and vision
• Exemplifies our DEI (diversity, equity, inclusion) culture
• Perform other job-related duties as assigned

Qualifications

• Demonstrated ability to communicate effectively, both verbal and written
• Strong organizational and analytical skills
• Must possess strong financial analysis and cost control techniques
• Capable of designing and engineering menus
• Exceptional organizational development and personnel assessment/development skills.
• Must be able to partner with the senior management team and contribute to the development and execution of strategic initiatives
• Must have excellent guest service skills, be people-oriented and tactful when resolving problems with difficult guests.
• Must resolve differences so both the guest and the casino feel they have been taken care of properly
• Ability to monitor service levels, working directly with team members at all levels to communicate suggestions for improvement, making sure these areas are properly addressed

Requirements

• Must be able to sit, stand or walk for long periods of time
• Visual and auditory range must include immediate environment
• Mobility to move about the property
• Must have manual dexterity to operate a computer and other necessary office equipment
• Must have the ability to push, pull, reach, bend, twist, stoop, and kneel
• Employee is required to meet and deliver our core values, service standards, and family style service.
• Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
• Above average speech – both speaking and reading/writing English.
• Need excellent interpersonal skills.
• Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.