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Jobs · OTHR · Ohio

Director of First Impressions (Customer Service Expert)

Germain Motor Company · Columbus, OH · 2 days ago
OTHRFull-time

Responsibilities

  • Greet and welcome all customers and visitors promptly and courteously.
  • Manage front desk operations including answering phones, scheduling appointments, and directing inquiries.
  • Provide exceptional customer service and resolve any initial concerns or questions.
  • Collaborate with sales, service, and management teams to ensure smooth customer flow.
  • Maintain a clean, organized, and inviting reception area.
  • Aid with administrative duties as needed to support team efficiency.

Qualifications

  • Proven experience in customer service or receptionist roles, preferably in automotive or retail environments.
  • Excellent communication and interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to remain calm and professional in a fast-paced environment.
  • Proficient in Microsoft Office and basic computer applications.
  • A positive attitude and a passion for providing outstanding customer experiences.

Pay

Pay based on experience.

Schedule

Monday through Saturday/various shifts.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan
  • Paid Vacation
  • Paid Company Holidays
  • Company Outings and Activities
  • Ongoing Professional Development
  • Employee Discounts
  • Family-Friendly and Inclusive Culture
  • Career Growth and Internal Promotions
  • Custom and Competitive Wage Plans

Germain Offers

Closed on Sundays to create a schedule that allows you a job and a life.

About the Role

The Director of First Impressions plays a crucial role in creating a positive and lasting impact on every visitor, ensuring exceptional customer service from the moment they arrive. This position requires a proven track record in customer service or receptionist roles, preferably within the automotive or retail industry. The ideal candidate should possess excellent communication and interpersonal skills, strong organizational abilities, and the ability to maintain composure in high-pressure situations. Proficiency in Microsoft Office and basic computer applications is essential, along with a positive attitude and a genuine passion for delivering outstanding customer experiences.

Skills

Proven experience in customer service or receptionist roles, preferably in automotive or retail environments. Excellent communication and interpersonal skills. Strong organizational skills and attention to detail. Ability to remain calm and professional in a fast-paced environment. Proficient in Microsoft Office and basic computer applications.

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan
  • Paid Vacation
  • Paid Company Holidays
  • Company Outings and Activities
  • Ongoing Professional Development
  • Employee Discounts
  • Family-Friendly and Inclusive Culture
  • Career Growth and Internal Promotions
  • Custom and Competitive Wage Plans

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