Director of First Impressions & Client Experience Coordinator

An established North Texas outdoor living and hardscape design-build company is seeking a polished, highly organized, and client-focused Director of First Impressions & Client Experience Coordinator to join its growing office team.

About the Role

Create an exceptional first impression, support leadership, and help ensure every client interaction reflects the professionalism of a growing design-build company. This role is ideal for someone who genuinely enjoys working with people, communicates confidently and professionally, and understands that the way a client is treated from their very first phone call can shape their entire experience with a company.

Responsibilities

Client Experience & Front Office

• Serve as a polished and professional first point of contact for clients, vendors, and business partners.
• Answer incoming calls and respond to inquiries with warmth, professionalism, accuracy, and urgency when appropriate.
• Welcome clients and visitors and help create a professional and comfortable office experience.
• Schedule and confirm client consultations, appointments, meetings, and project-related visits.
• Maintain consistent and professional communication with clients throughout their experience with the company.
• Help ensure client questions and concerns are routed to the appropriate team member and followed through to resolution.
• Represent the company in a way that reflects its standards, reputation, and commitment to exceptional service.

Executive Support & Scheduling

• Provide administrative and scheduling support to ownership and leadership.
• Manage calendars, appointments, meetings, and daily scheduling needs.
• Help leadership prioritize meetings, client needs, deadlines, and follow-up items.
• Coordinate internal meetings, vendor appointments, client consultations, and project-related schedules.
• Prepare professional correspondence, meeting materials, documents, and reports as needed.
• Track pending items and help ensure important commitments do not fall through the cracks.
• Maintain discretion and confidentiality when handling company, client, or leadership information.

Administrative Operations

• Maintain accurate information within CRM, scheduling, project management, or business workflow software.
• Organize electronic files, client records, project information, forms, notes, and company documentation.
• Route documents for signatures when required.
• Track outstanding administrative tasks and follow up appropriately.
• Assist with basic vendor coordination, project documentation, and office administration.
• Help identify missing information, communication gaps, or administrative bottlenecks.
• Support leadership with additional administrative responsibilities as the company continues to grow.

Requirements

• 3 or more years of experience in customer service, office administration, executive support, front-office management, hospitality, leasing, showroom sales, concierge services, or a similar client-facing role.
• Excellent professional communication skills, both written and verbal.
• A polished, confident, and welcoming client-facing presence.
• Strong customer service instincts and the ability to make clients feel heard and valued.
• Excellent organization, time management, and attention to detail.
• Ability to manage multiple priorities without losing track of follow-up items.
• Comfortable coordinating calendars, appointments, meetings, documents, and administrative workflows.
• Ability to determine which issues require immediate attention and which can be appropriately scheduled or delegated.
• Proficiency with Microsoft Outlook, Word, Excel, Teams, and Microsoft Office/Microsoft 365 applications.
• Comfortable learning CRM, scheduling, project management, and business workflow software.
• Strong follow-through and the ability to complete assigned tasks accurately and on schedule.
• Dependable attendance, reliability, and professional business etiquette.
• Ability to maintain confidentiality and use sound judgment.
• Spanish speaking is a plus.
• Must be willing to complete a background check upon a conditional job offer.
• Must be able to work 100% in office in Celina, TX.

Preferred Qualifications

• Previous experience in a professional showroom, luxury retail environment, leasing office, hospitality environment, professional services business, construction company, or home services company.
• Experience supporting business owners, executives, or senior leadership.
• Experience coordinating vendors, client appointments, project documentation, or internal schedules.
• Experience using CRM, project management, or business productivity platforms.
• Experience working in a growing company where responsibilities are broad, visible, and important.
• Demonstrated employment stability, preferably two or more years with recent employers.

Pay

$50,000 to $65,000 annually, based on experience.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM.

Benefits

• Full-time, W-2 position.
• Comprehensive benefits package including health insurance, dental insurance, vision insurance, paid time off, and a 401(k).
• Long-term career growth opportunities with an established and growing design-build company.