Director of First Impressions

Position Overview

At Knight Watch, how we show up matters. The Director of First Impressions is a high-impact role that helps define how customers, guests, and employees view our company from the very first interaction—whether in person, over the phone, or through email. We are looking for someone who reflects our core values: Dedicated, Confident, Fun, Team Player, and Problem Solver.

Key Responsibilities

• Front Desk & External Relations (Multi-Site)

• Create lobby and meeting spaces that reflect the very best of Knight Watch—professional, organized, and prepared for high-quality execution.
• Support visitor access, conference room coordination, mail, shipping, and other key front desk needs with the understanding that every detail contributes to a smooth, professional operation.
• Work closely with Sales, IT, and Leadership to help deliver an in-office environment that is seamless, polished, and reflective of the high standard Knight Watch is known for.

• Cordination, Communication & Execution

• Coordinate a polished and organized arrival process for guests, candidates, vendors, and new team members, including schedules, room readiness, name badges, and key logistics.
• Manage calendars, logistics, meeting details, and administrative coordination that keep leaders, teams, and visitors organized and set up for success.
• Coordinate meeting and visitor logistics to ensure every interaction is polished, responsive, and well executed.
• Support communication, recognition of moments, and thoughtful details that reinforce connection, culture, and a positive workplace atmosphere.

• Events, Meetings & Workplace Support

• Coordinate daily lunch orders and meeting meals with consistency and attention to detail, ensuring they are handled smoothly and professionally.
• Help create memorable onsite and offsite events by coordinating catering, schedules, setup, cleanup, vendors, and thoughtful details that reflect the Knight Watch standard.
• Support celebrations, training sessions, town halls, and customer or partner events with energy and attention to detail, knowing every event influences how Knight Watch is perceived.
• Keep breakrooms, beverages, supplies, and snacks stocked and organized so shared spaces are ready, professional, and well maintained.

• Office Operations & Multi-Site Support

• Take pride in creating guest-ready, organized, and polished office spaces across multiple locations, knowing that every detail reflects the Knight Watch standard of excellence.
• Help keep the organization running smoothly by supporting mail, deliveries, and shipping with care, responsiveness, and a commitment to strong day-to-day execution.
• Coordinate office materials, welcome items, event resources, and other key details that help create a seamless and well-run workplace.
• Support Sales and Leadership in ways that strengthen communication, coordination, and presentation—because everything you do helps shape how Knight Watch is perceived internally and externally.

Skills & Traits Needed to Win

• A confident, professional communicator who helps set a strong tone in every interaction.
• Exceptionally organized and energized by the opportunity to manage multiple priorities with grace and consistency.
• A polished professional presence paired with strong emotional intelligence and the ability to build credibility and rapport quickly.
• Clear, professional written and verbal communication skills that build confidence and credibility.
• A proactive mindset with strong problem-solving abilities and a willingness to jump in wherever needed.
• A high-energy, team-first attitude that raises the standard around you.
• Confident using technology, scheduling tools, office systems, and communication platforms to keep everything running smoothly.
• A strong sense of judgment, professionalism, and discretion that builds trust in a front-facing role.
• Hightly team-oriented with a genuine enthusiasm for learning, growing, contributing to a winning culture, and living out our core values every day.

Education & Experience

• We welcome candidates with experience in hospitality, reception, executive support, office coordination, customer service, or other front-facing roles where professionalism and execution matter.
• Experience supporting office operations or multi-site communication is a strong advantage and can help you thrive in this role.
• Familiarity with scheduling systems, office software, or workplace coordination tools will help you step in with confidence and contribute quickly.
• A strong service mindset is especially valued, as this role directly impacts how Knight Watch is perceived every day.

Work Location & Hours

Enjoy being part of the energy at our Kalamazoo headquarters with an onsite schedule Monday through Friday. Occasional local travel offers the opportunity to support events and collaborate with teams across our Kalamazoo, Grand Rapids, and Novi locations.

This is a full-time role with business-friendly hours and flexibility to support the needs of a dynamic, growing team.