FIRST IMPRESSIONS COORDINATOR

About the Role

The First Impressions Coordinator creates a warm, welcoming, and organized experience for guests and members from arrival to departure. This role leads hospitality-related volunteer teams to ensure that every person feels seen, valued, and guided while on campus.

Responsibilities

Guest Experience & Hospitality

• Ensure a friendly, welcoming atmosphere throughout the campus
• Oversee Greeters, Hospitality, Prayer, Ushers, Facilities, and Parking & Safety teams
• Ensure guests are acknowledged, assisted, and connected to next steps
• Monitor campus flow, signage, and accessibility for guests of all ages

Volunteer Leadership

• Recruit, train, schedule, and support First Impressions volunteers (Step 1, Step 2)
• Manage volunteer onboarding and scheduling in Planning Center Online (PCO) and Rock RMS
• Provide clear expectations and encouragement for volunteers
• Lead pre-service huddles/check-ins as needed
• Build a culture of excellence, kindness, and teamwork

Systems and Coordination

• Maintain systems for volunteer follow-up and connection
• Coordinate with other ministry areas (Next Gen, Security, Pastoral Staff)
• Prepare weekly service needs (building, materials, name tags, signage, golf carts, etc.)
• Evaluate and improve the guest experience through feedback and observation

Communication and Collaboration

• Serve as point of contact with Central Facilities (PCO room scheduling for porter service, HVAC, etc.)
• Partner with campus leadership to align with church vision
• Communicate clearly with volunteers and staff regarding schedules and needs
• Support holidays, special events, and high-attendance services

Qualifications

• Must align with the vision and values of Milestone Church, in accordance with its mission (Reaching People, Building Lives) and Statement of Faith
• Goal-oriented with excellent relational skills
• Exceptional organizational skills and attention to detail
• Ability to independently manage and monitor work, maintaining focus and high-quality standards in a dynamic environment
• Proven reliability and dependability, including regular attendance and punctuality
• Ability to work collaboratively within a team, interacting with other departments and ministries as needed
• Ability to deal with change, delays, and unexpected events
• Proven ability to maintain confidentiality
• Ability to handle multiple projects effectively
• Driven to find solutions that meet complex needs
• Strong communication and interpersonal abilities with a heart for serving people
• Comfortable with technology and eager to learn new systems

Education and Experience

Related work experience of 3+ years. A combination of education and experience may be acceptable.