Director of Family Support Services - UT
About the role
The Director of Family Support Services - Utah, for Raise the Future (Raise) facilitates program development, leads strategic program growth, and provides oversight of a comprehensive continuum of family support services, including training, in-home coaching, resource coordination, and clinical services for youth and families. Reporting to the Vice President of Programs, this role ensures high-quality delivery of programmatic and contracted services across designated geographic areas; supervises staff and managers; oversees contracts, budgets, Utah Medicaid billing (including foster care and post-adoption services), and third-party vendors; and builds partnerships that strengthen services and expand impact.
Responsibilities
Lead strategic planning and execution to advance program growth, sustainability, and service expansion.
Oversee family support services, including clinical therapy, mentoring, coaching, and training programs.
Supervise, mentor, and develop clinical and non-clinical staff to ensure high-quality, trauma-informed service delivery.
Ensure compliance with Medicaid regulations, licensing standards, contracts, and organizational policies.
Manage program operations, including budgets, contracts, performance outcomes, and resource allocation.
Oversee billing processes and vendors to ensure accurate, timely, and compliant Medicaid reimbursement.
Analyze program, finance, and utilization data to improve performance, outcomes, and revenue optimization.
Build and maintain partnerships with community organizations, government agencies, and stakeholders.
Represent the organization through outreach, presentations, and collaboration initiatives.
Develop policies, procedures, and quality improvement initiatives to strengthen program effectiveness.
Requirements
Master’s degree in social work, psychology, human development, or human services related field.
Eligible for licensure in the state of Utah as an LCSW, LMFT, or LCMHC.
5+ years’ experience working in adoption, child welfare or related area.
2+ years of program development and program management experience.
Experience managing contracts, grants, program budgets, and performance outcomes.
2+ years’ experience managing others.
Ability and willingness to work evenings and weekends as needed.
Up to 50% travel is required.
Qualifications
Knowledge and experience with Trust Based Relational Intervention (TBRI®).
Understanding of Utah Medicaid, including Foster Care Medicaid, Post-Adoption Medicaid, and behavioral health reimbursement requirements.
Experience managing third-party billing vendors, revenue cycle processes, and healthcare billing compliance.
Experience overseeing multidisciplinary teams that provide clinical therapy, family coaching, mentoring, training, and support services.
Knowledge of adoption issues and challenges.
Understanding of the Utah child welfare system.
Knowledge of Microsoft Office, Word, Excel, Outlook, Teams, the internet, Zoom and various database applications.
Leadership/Ownership: Ability to create and communicate a vision and plan, accept ownership, take initiative, and assume responsibility.
Decision-Making/Problem-Solving/Analysis: Ability to make sound and timely decisions and involve others appropriately in decision-making.
Adaptability: Ability to be flexible and work within the system.
Communication: Solid ability to write and communicate well.
Maintain Confidentiality: Direct access to and management of confidential employee, client, and organizational data.
Benefits
As a nonprofit organization, we are mission driven, and our employees are highly engaged in the work they do. The best reward is when our efforts payoff and our youth find lasting connections with an adult. We offer a great culture and a full benefits package too. We value the need for work life balance offering four (4) weeks of PTO, 10+ paid holidays per year, plus much more -- that's 30 paid days off per year! Our benefits include:
- Health Insurance
- Dental & vision insurance
- 100% Paid life, long-term and short-term disability insurance
- Flexible Spending Accounts for healthcare and childcare
- Health Savings Accounts
- 401k with matching contributions & immediate vesting
- Flexible work arrangements available on case-by-case basis
- Employee Assistance Program
- Discount programs
- Paid Parental Leave
The annual pay range for this position is $70,000 - 82,000*. Actual hiring range may vary based on qualifications. Candidates should submit a cover letter.