Director of Family Housing Hub & Coordinated Entry

About the role

The Director of Family Housing Hub & Coordinated Entry provides strategic leadership and operational oversight of UMOM's Family Housing Hub and Maricopa County's family Coordinated Entry system.

Responsibilities

• Directs the operations of UMOM's Family Housing Hub, including program administration, partnership management, service delivery, and contract compliance.
• Leads and manages the Family Coordinated Entry System, ensuring equitable, efficient, and timely processes for assessing, prioritizing, and referring families experiencing homelessness.
• Oversees the development, implementation, and continuous improvement of Coordinated Entry policies, procedures, and performance standards.
• Makes sure grant performance, spending, operational metrics, and system outcomes are aligned with established programmatic and financial goals.
• Evaluates and strengthens family access points, referral pathways, and community partnerships throughout Maricopa County.
• Coordinates community partnerships and resource deployment efforts that support housing crisis resolution and strengthen the family homelessness response system.
• Ensures services remain responsive to community needs, funder requirements, evidence-based practices, and emerging trends in homelessness response.
• Provides strategic leadership for the Family Housing Hub, Family Coordinated Entry System, and related community initiatives.
• Serves as a key community representative and convener, fostering collaboration among providers, funders, government agencies, Continuum of Care partners, and other stakeholders.
• Oversees departmental budgets and reviews financial performance to ensure responsible stewardship of resources.
• Supervises Family Housing Hub staff, including hiring, onboarding, coaching, performance management, professional development, succession planning, and disciplinary action when necessary.
• Serves as the primary point of contact for contract monitoring, audits, compliance reviews, accreditation activities, and funder site visits.
• Initiates and maintains strategic partnerships that improve access to services and outcomes for families experiencing homelessness.
• Identifies opportunities for innovation, system improvement, sustainability, and continuous quality improvement.
• Promotes a data-driven and outcomes-based culture across all teams supervised by this role.
• Ensures compliance with UMOM's data quality standards, reporting requirements, and performance expectations.
• Implements performance improvement processes in partnership with the Data & Evaluation Team to strengthen system effectiveness and participant outcomes.
• Leads efforts to meet or exceed established performance indicators related to assessment timeliness, referral outcomes, partner engagement, diversion and rapid resolution outcomes, access point effectiveness, and overall Coordinated Entry performance.

Qualifications and Competency Requirements

• Bachelor's degree in Social Work, Human Services, Public Administration, Nonprofit Management, Business Administration, or a related field strongly preferred.
• Minimum five years of progressively responsible experience in homelessness response, coordinated entry systems, social services, nonprofit management, community engagement, or related fields.
• Minimum three years of management or supervisory experience.
• Experience managing grant-funded programs, contracts, budgets, partnerships, and performance outcomes preferred.
• Demonstrated ability to lead teams, facilitate systems change, implement strategic initiatives, and drive measurable outcomes.
• Knowledge of homelessness response systems, Coordinated Entry principles, diversion practices, and community-based service delivery strongly preferred.
• Excellent written, verbal, facilitation, public speaking, and interpersonal communication skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Experience with HMIS and other data management systems preferred.
• Valid Level One Fingerprint Clearance Card or the ability to obtain one.
• Ability to clear the Central Registry Screening from the Department of Child Safety and Adult Protective Services.
• Ability to comply with and pass all required background check and drug screening requirements, including but not limited to pre-employment and random drug screening as required/requested.
• Valid Arizona Driver's License and a driving record that falls within UMOM policy.
• 50/100 level of car insurance coverage.
• This is a Safety Sensitive position.
• The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

Other

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.