Director of Facilities - Retail & Corporate

What you’ll do

• Strategy & Planning
• - Contribute to the long-range plans for Facilities including capacity tracking and forecasting, team needs assessments, and other best practices for workplace environments
• - Continuously review and analyze current operational procedures and implement changes if necessary to maximize utilization of space, equipment, waste reduction, etc.
• - Assess all business services including contractors and supply vendors to ensure we maintain a balance of sustainability, quality and cost
• - Ensures applicable policies and procedures (e.g. preferred purchasing) are current and have clear management systems/reporting
• - Support the creation and maintenance of safety, security and business continuity planning and related policies
• - Own both occupancy and CAPEX budgets for corporate and retail Facilities; drive annual budget planning, and monthly reconciliation and re-forecasting
• - Drive for smart automation to more efficiently scale and upskill the Facilities function
• - Recruit and retain a high-performing, service-oriented, and values aligned Facilities team
• - Provide monthly performance reporting for executive visibility and proactive management

Facilities Support

• - Manage facility needs and day-to-day operations, ensuring that Ref is organized, clean and that the teams have what they need to work efficiently
• - Manage facilities maintenance including coordinating preventive maintenance services, custodial services, the repair and maintenance of building systems, machinery, parking, and security functions and systems
• - Manage third party facilities management system (ServiceChannel) to support and action retail store work requests and drive them to completion in a quick and efficient manner and within budgets and quality expectations
• - Manage Facilities Coordinators/Front Desk team and offer coverage as needed; Manage, mentor, and motivate the Facilities team to provide a safe, healthy, and productive work environment
• - Project manage including requests for quotes, vendor selection and coordination, and project oversight for any corporate build-outs or facilities improvement projects (e.g. existing store refreshes, relamping, warehouse racking)
• - Support onboarding process and logistics for new hire setup; Oversee and adjust desk layout and meeting spaces as we onboard new employees
• - Provide support and coordination for events held at the offices including All Hands, holidays, and factory tours
• - Manage internal communications about changes in day-to-day operations, events, and anything else that affects work experience
• - Ensure all site utilities are set up appropriately with the Reformation AP team; audit utility analysis to ensure operations are efficient and building systems are in good repair
• - Prepare accurate, organized department reporting and budget reconciliations; Support monthly corporate & retail OpEx reviews with the Retail Operations and Finance team and look for cost optimization opportunities
• - Support new store openings as needed to facilitate turnover from Retail Development/GC to Retail Ops

What You'll Need

• - Bachelor’s degree and 10+ years of experience in facilities and/or office administration; experience in retail, e-commerce, manufacturing preferred.
• - Must be able to work Monday-Friday, 8:30AM-5PM and be readily available as emergencies might arise to include evenings, weekends and holidays
• - Hands on, “can-do” attitude; thrives on accomplishments and success.
• - Start-up experience or strong, demonstrable desire to work in a high-growth environment
• - Strong organization skills, can manage time to meet frequently changing deadlines in a fast-paced environment.
• - Must be able to connect with people easily and shift quickly between unrelated tasks.
• - Customer/client focus and a drive to make the Ref workplace the best it can be
• - Highly professional and dependable.
• - Passionate about green building principles and practices. LEED credential or experience implementing sustainability projects is a big plus.
• - Personable and approachable
• - Ability to handle physical tasks as needed (e.g., lifting and rearranging furniture)
• - Ability to multi-task and manage multiple projects at once