Director of Facilities & Operations - Montclair State University

About the role

The Director of Facilities & Operations oversees the maintenance and custodial aspects of The Heights at Montclair State University in Montclair, NJ. Key responsibilities include fiscal oversight, hiring and supervision of maintenance and custodial staff, capital planning, and collaboration with campus partners.

Responsibilities

• Seamless Assimilation: Lead the integration of The Heights into the university's institutional culture.
• Point Person: Communicate with the university, owners, and external stakeholders.
• Client Relations: Coordinate with various university departments and support staff.
• Accountability: Ensure the smooth operation of the residential community, including office management and staff supervision.
• Supervision: Directly supervise an Assistant Director for Facilities and a Maintenance Supervisor, overseeing their teams.
• Human Resources: Oversee HR functions such as benefits, payroll, and training.
• Emergency Response: Be available for emergency situations and support after-hours duties.
• Reporting: Prepare and distribute regular reports, including weekly operations, licensing, and collaborative reports with the university.
• Budgets: Manage operating and capital budgets, including budget proposals and expenditure tracking.
• Accounts Payable: Oversee accounts payable, process invoices, and track expenditures.
• Contracts: Negotiate and monitor vendor activities.
• Facilities' Programs: Implement a preventive maintenance program, promote sustainability, and manage inventory and assets.
• Turn(s): Manage apartment turnover processes efficiently and student-friendly.
• Service Delivery: Design and implement systems for excellent customer service.

Qualifications

• Bachelor’s degree.
• 7+ years in student housing operations, property management, facilities management.
• Previous experience in operations, including budgeting, personnel management, data analysis, and reporting.
• Strong communication and interpersonal skills, especially with students, staff, and campus partners.
• Proficiency with Microsoft Office, student housing management software, and work order management systems.
• Ability to lift up to 35 pounds and manage multiple tasks.
• Master’s degree preferred in higher education, student personnel, business administration, facilities management, or a related field.
• Knowledge of building systems and experience in student or multi-family housing environments.