Director of Facilities

Position Details

Shift: M‑F, 8 a.m. – 5 p.m., on‑call/weekend rotation required. Reports to: Executive Director. Department: Maintenance. Employment Status: Full Time. Supervisory Responsibilities: Yes. Location: On‑Site, Ardenwoods.

Summary

The Director of Facilities provides strategic leadership and operational oversight for all facility services throughout the community. This position ensures a safe, secure, clean, functional, and attractive environment that supports exceptional resident experiences and high‑quality operations across all levels of care. Responsibilities include overseeing maintenance operations, grounds management, life safety systems, emergency preparedness, environmental compliance, capital projects, and vendor relationships while maintaining compliance with all applicable federal, state, and local regulations.

Qualification Requirements

• High school diploma or equivalent (GED).
• Minimum five (5) years of progressive facilities, maintenance, engineering, construction, property management, healthcare, hospitality, or senior living experience.
• Minimum three (3) years of leadership or supervisory experience.
• Demonstrated knowledge of building systems, including HVAC, plumbing, electrical, mechanical, fire protection, and life safety systems.
• Experience managing vendor relationships, service contracts, and maintenance operations.
• Knowledge of OSHA, Life Safety Code, emergency preparedness, and environmental safety requirements.
• Valid North Carolina driver’s license with an acceptable driving record.
• Ability to participate in an on‑call rotation and respond to emergency situations.

Preferred Qualifications

• Associate’s or Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business Administration, or related field.
• Healthcare, senior living, long‑term care, or hospitality facilities experience.
• HVAC, electrical, plumbing, building automation, or related technical certifications.
• Certified Healthcare Facility Manager (CHFM), Certified Facility Manager (CFM), or similar credential.
• Experience managing capital improvement projects and construction activities.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of building systems, preventive maintenance practices, life safety systems, and facility operations.
• Strong leadership, coaching, and team development skills with the ability to motivate and engage team members.
• Understanding of applicable federal, state, and local regulations including OSHA, fire safety, environmental services, and senior living requirements.
• Strong project management skills; ability to prioritize multiple initiatives and operational demands simultaneously.
• Financial acumen including budgeting, expense management, capital planning, purchasing, and vendor contract administration.
• Excellent communication and customer service skills; ability to build positive relationships with residents, families, team members, contractors, and regulatory agencies.
• Analytical and problem‑solving abilities to assess operational issues and implement effective solutions.
• Proficiency with maintenance management systems, work order software, building automation systems, and Microsoft Office applications.

Supervisory Responsibilities

Supervises the Maintenance Technicians.

Essential Functions

Facilities Operations & Asset Management

• Direct all maintenance operations to ensure buildings, equipment, utilities, and infrastructure remain safe, functional, and well‑maintained.
• Develop, implement, and monitor comprehensive preventive maintenance programs for all community assets and systems.
• Oversee work order management processes to ensure timely and effective response to resident and operational needs.
• Manage facility inspections, repairs, renovations, and capital improvement projects.

Leadership & Team Development

• Recruit, hire, train, coach, evaluate, and develop maintenance team members.
• Establish performance expectations and accountability measures that support operational excellence and customer service.
• Coordinate staffing schedules, on‑call coverage, and emergency response readiness.
• Foster a culture of safety, teamwork, professionalism, and continuous improvement.

Safety, Compliance & Emergency Preparedness

• Ensure compliance with Life Safety Code, OSHA requirements, environmental regulations, and applicable state and local requirements.
• Maintain readiness for surveys, inspections, audits, and regulatory reviews.
• Oversee fire protection systems, emergency generators, security systems, and other critical life‑safety infrastructure.
• Lead emergency preparedness planning, drills, disaster response activities, and business continuity efforts.
• Comply with all company policies, procedures, and applicable laws, including HIPAA and the Code of Conduct.

Financial Stewardship & Vendor Management

• Develop and manage departmental operating and capital budgets.
• Monitor expenses, analyze operational performance metrics, and identify cost‑saving opportunities.
• Manage vendor relationships, service agreements, and contractor performance to ensure quality and value.
• Oversee purchasing, inventory management, and resource allocation to support departmental operations and organizational goals.

Physical Demands

• Communicate effectively with residents, families, team members, vendors, and visitors.
• Observe facility conditions, equipment operation, and safety concerns throughout the community.
• Use computers, telephones, tablets, and office equipment.
• Frequent walking throughout the campus, including resident living areas, mechanical spaces, grounds, rooftops, and construction areas.
• Frequent standing for extended periods while conducting inspections, overseeing projects, or responding to operational issues.
• Frequent lifting, carrying, pushing, or pulling materials up to 25 lb.; occasional lifting up to 50 lb. independently and up to 100 lb. with assistance.
• Frequent bending, stooping, squatting, kneeling, reaching above and below shoulder level, and climbing stairs.
• Occasional climbing ladders and accessing mechanical rooms, rooftops, and utility areas.
• Occasional operation of maintenance equipment, utility vehicles, and transportation vehicles.
• Occasional work evenings, weekends, holidays, or extended hours as business needs require.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Resident‑centered senior living environment serving Independent Living, Assisted Living, Memory Care, and Skilled Nursing residents.
• Frequent work in maintenance shops, offices, mechanical rooms, resident living areas, laundry facilities, dining areas, and outdoor campus environments.
• Exposure to varying temperatures, weather conditions, noise levels, and operational activity.
• Occasional exposure to chemicals, cleaning agents, fuels, lubricants, paints, dust, fumes, and other maintenance‑related materials.
• Occasional exposure to electrical, mechanical, plumbing, and construction hazards while following established safety procedures.
• Occasional exposure to bodily fluids or infectious materials in emergency situations or during maintenance activities in resident care areas.
• Regular interaction with residents, families, visitors, team members, and external partners; adherence to safety, sanitation, and infection control procedures at all times.