Director of Facilities

About the role

Provides leadership and oversight for all facility operations within the Oaks at Whitaker Glen. Responsible for maintenance operations, life safety compliance, capital planning, grounds, contractor management, residential refurbishment projects, and administration of the TELS maintenance management system. Primary location: North Carolina-Raleigh. Work schedule: Full-time, 1st Shift.

Responsibilities

• Lead and develop the Facility Services team while promoting a culture of safety, accountability, and exceptional customer service.
• Oversee maintenance of all building systems including HVAC, electrical, plumbing, generators, fire protection, elevators, security, and building automation systems.
• Ensure compliance with all federal, state, local, and life safety regulations and maintain survey readiness.
• Develop and manage departmental operating and capital budgets and oversee vendor contracts and service agreements.
• Lead capital improvement, renovation, and construction projects from planning through completion.
• Oversee campus grounds, exterior maintenance, and overall physical appearance of the community.
• Serve as the primary liaison with on-site contractors performing residential refurbishments and unit renovations.
• Partner with the Director of Member Services to coordinate apartment turnover schedules, refurbishment timelines, quality inspections, and move-in readiness.
• Monitor renovation budgets, contractor performance, project schedules, and resident satisfaction related to refurbishment projects.
• Serve as administrator and subject matter expert for the TELS maintenance management system.
• Monitor work order completion, preventive maintenance compliance, response times, asset management, and departmental performance metrics through TELS.
• Prepare reports and operational analytics for executive leadership and recommend process improvements.
• Participate in emergency preparedness planning and provide leadership during emergencies and after-hours events.

Requirements

Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business Administration, or related field preferred.

Minimum 7 years of progressive facilities leadership experience, preferably in senior living, healthcare, hospitality, or a multi-building campus environment.

5 years of progressive facilities leadership experience, preferably in senior living, healthcare, hospitality, or a multi-building campus environment preferred.

Performance indicators include: preventive maintenance completion rates, work order response and completion times, resident satisfaction with facility services, capital project delivery within budget and timeline, refurbishment turnaround performance, regulatory compliance and life safety readiness, employee engagement and retention.