Director of Facilities

What You’ll Do

• Develop and maintain the Facilities Maintenance Programme, including standards, guidelines, processes, and tools.
• Own estate-wide asset management, including asset registers, warranties, lifecycle planning, and capital replacement strategies.
• Document and maintain facilities maintenance requirements for franchised locations.
• Lead maintenance and facilities budget planning at both estate and site level.
• Manage CAPEX planning for refurbishments, asset life-extension, and new fit-outs in partnership with Operations.
• Track spend versus budget, produce regular reporting, and identify cost-saving and efficiency opportunities.
• Oversee day-to-day FM operations, including CMMS administration, work orders, emergency repairs, and compliance tracking.
• Maintain accurate property records, asset data, statutory certificates, and warranty callouts.
• Monitor open jobs, escalate overdue works, and ensure timely contractor response.
• Produce weekly and monthly R&M, CAPEX, compliance, and performance reports.
• Drive energy management initiatives and support energy procurement negotiations.
• Oversee compliance with health, safety, fire, sanitation, and building regulations.
• Provide oversight and guidance on H&S audit findings and required remedial actions.
• Project-manage operational aspects of refurbishments and new restaurant fit-outs.
• Care for warranty remedies for new builds and support facilities R&D initiatives.
• Act as the primary facilities interface for restaurant leadership, contractors, and internal stakeholders.
• Manage facilities communications and inbox to ensure efficient issue resolution.
• Deliver ad hoc projects as required by senior leadership.

What We’re Looking For

• Bachelor’s degree or equivalent professional experience in a related field.
• 5–10 years’ experience in a senior facilities role within restaurant, retail, or multi-site environments.
• Hands-on experience with CMMS platforms and strong Excel-based reporting skills.
• Proven ability to manage budgets, vendors, and compliance in fast-paced, multi-location operations.
• Excellent organisational, communication, and problem-solving skills.
• Solid understanding of relevant construction, fire, safety, and sanitation regulations.
• Self-motivated, results-driven, and comfortable operating with urgency and accountability.

What’s In It For You

• Competitive salary
• 401(k) Insurance – Medical, Dental & Vision
• Flex Time
• Employee Assistance Program offering counseling, assistance for personal, financial, and legal issues, self-help resource benefits, personal and professional coaching, wellness benefits, and much more!
• Access to our world-class training & development opportunities globally
• Work with and learn from extraordinary culinary and front-of-house talent in a diverse, energizing and professional restaurant environment
• A fantastic staff discount in US & UK restaurants
• A discount for your Friends & Family in all US & UK Restaurants