Director of Facilities and Physical Security

We need to output HTML fragment with sections only if content present. The posting includes description, essential duties, responsibilities, etc. Need to parse sections: About the role? Not explicitly but we have Brief Description. Could treat as About the role. Responsibilities: Essential Duties And Responsibilities. Requirements: Education and Experience. Also maybe Skills? Not explicit. Benefits, Pay, Schedule not present, so omit. Also Vendor, Contract, Budget, etc are part of duties, not separate sections. We must not repeat job title. Use

for headings. Use

• for any list of duties/requirements/benefits. Use

  for prose. We need to preserve all substantive information, not invent. Remove boilerplate like EEO etc. The posting includes some lines like "Reasonable accommodations may be made..." that's part of duties? It's a statement; keep as prose. We need to format duties as list items. The duties are enumerated under headings: STEWARDSHIP SYSTEM & INTERNAL SERVICE RESPONSIBILITIES, Physical Security Leadership, Facilities Leadership and Property Management, Vendor, Contract, Budget, and Invoice Management, Technology, Documentation, and Reporting, Training, Emergency Preparedness, and Incident Support, Supervisory Responsibilities, Performance Standards. We could group them under a single Responsibilities section with subheadings? But rule: use

  for section headings (e.g. About the role, Responsibilities, Requirements...). It doesn't forbid subheadings? It says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Likely only top-level sections. So we should have sections: About the role (from Brief Description), Responsibilities (all duties), Requirements (Education and Experience). Possibly also Qualifications? Not separate. We must not create empty sections. We need to convert duties into

  • . The duties include many paragraphs; we can break each bullet point as a list item. The original text uses headings like STEWARDSHIP SYSTEM & INTERNAL SERVICE RESPONSIBILITIES: then a paragraph. Could treat each heading as a list item? Better to keep as list items summarizing each duty. But we must preserve ALL substantive information; we cannot summarize away detail. However we can keep the prose inside each list item. So each duty heading with its description can be a list item containing the heading (maybe bold) and the paragraph. We'll produce something like:

    About the role

    The Director of Facilities and Physical Security serves as the Credit Union’s designated Security Officer and provides enterprise-wide leadership for physical security, facilities oversight, and related operational risk support. This position safeguards Credit Union employees, members, assets, properties, and locations by managing physical security programs, maintaining strong vendor and property management relationships, overseeing facility needs across all locations, and supporting emergency preparedness and incident response. The position is expected to operate as a senior, self-directed leader who can manage priorities with minimal daily oversight, use technology effectively, communicate proactively, document work clearly, and provide written and/or verbal reporting to the Chief Operating Officer and senior leadership as needed.

    Responsibilities

    • STEWARDSHIP SYSTEM & INTERNAL SERVICE RESPONSIBILITIES: Treat branches, partners, departments, and leaders as internal service relationships by listening carefully, clarifying needs, communicating expectations, and following issues through resolution. Lead through service and influence rather than positional authority by providing expertise, practical guidance, calm coordination, and dependable support during routine work and urgent events. Create conditions in which partners can serve members effectively by maintaining safe, functional, secure, and well-supported facilities across all locations. Build trust through proactive communication, accurate documentation, transparent prioritization, responsible escalation, and timely status updates when needs cannot be resolved immediately. Exercise stewardship over budgets, facilities, systems, access, contracts, vendors, and institutional knowledge by balancing safety, service quality, operational urgency, cost, risk, and long-term sustainability. Strengthen organizational capability by documenting critical knowledge, sharing practical guidance, supporting training, and reducing dependence on undocumented individual knowledge.
    • Physical Security Leadership: Serve as the Credit Union’s designated Security Officer and primary internal leader for physical security matters. Manage physical security programs designed to safeguard employees, members, visitors, facilities, assets, records, and Credit Union property. Approach security decisions with equal attention to partner safety, member protection, operational continuity, dignity, and clear communication. Maintain working knowledge of alarms, video surveillance, cameras, access control, badge access, robbery response procedures, branch opening and closing procedures, cash-security devices, and ATM security. Manage and coordinate security-related vendor relationships, including Koorsen, OpenEye, Virtual Keypad, and other security service providers. Monitor security system performance, resolve issues, coordinate service calls, and ensure appropriate documentation of system changes, procedures, and vendor support. Respond to physical security incidents, robbery situations, facility emergencies, security concerns, access issues, and other events requiring calm judgment and timely coordination. Maintain visible ownership from initial response through resolution, documentation, lessons learned, and appropriate follow-up with affected branches and partners. Maintain relationships with appropriate law enforcement, emergency response, and security contacts as needed for Credit Union operations. Stay informed about current and emerging physical security threats facing financial institutions and recommend appropriate updates to procedures, systems, or training materials.
    • Facilities Leadership and Property Management: Lead enterprise-wide facilities oversight for headquarters, local and out-of-market branches, offices, ATMs, storage facilities, and other Credit Union locations. Prioritize work based on safety, operational impact, urgency, risk, and the ability of branches and partners to serve members effectively. Work closely with Cressy Property Management on local branch facility needs, ensuring work is completed timely, properly, and in alignment with Credit Union expectations. Directly coordinate with landlords and vendors for out-of-market locations to address facility needs, repairs, maintenance, lease-related facility issues, and escalations. Oversee major facility projects such as roofs, parking lots, remodels, branch improvements, repairs, relocations, new branch buildouts and other capital or operational projects. Maintain the appearance, functionality, safety, and readiness of Credit Union facilities and grounds through vendor coordination, inspection, follow-up, and issue resolution. Communicate status, ownership, expected next steps, and constraints, so internal partners are not left uncertain about open needs. Identify, evaluate, and recommend vendors and service providers for building, grounds, repair, maintenance, cleaning, courier, security, and related services. Coordinate with internal business units to minimize operational disruption during maintenance, repairs, construction, security events, or facility emergencies. Maintain familiarity with building systems, mechanical rooms, utilities, shutoffs, building history, known issues, vendor history, and facility-specific risks.
    • Vendor, Contract, Budget, and Invoice Management: Manage vendor relationships with professionalism, accountability, and a focus on service quality, cost control, responsiveness, and ethical conduct. Hold vendors accountable in a manner consistent with Uncompromising Integrity, fairness, documented expectations, and responsible stewardship of Credit Union funds. Monitor the performance of outside courier services, cleaning teams, Cressy Property Management, contractors, landlords, and other facilities or security vendors. Review, approve, and manage facilities and physical security invoices and contracts within established Credit Union approval authority and policies. Assist the Chief Operating Officer with preparation of the facilities and physical security budget, including anticipated projects, contracts, maintenance needs, and vendor costs. Support competitive pricing, vendor selection, proposals, bids, and RFP processes as appropriate. Maintain records of key contracts, service agreements, warranties, maintenance schedules, vendor contacts, emergency contacts, and project documentation.
    • Technology, Documentation, and Reporting: Use work-order, ticketing, project management, security, vendor, and documentation systems effectively to track requests, issues, resolutions, and project status. Use these systems to provide internal partners with visibility, reliable status information, clear ownership, and documented closure. Demonstrate comfort adopting new technology, including AI-enabled tools and new software platforms implemented by the Credit Union. Create and maintain clear documentation for key facilities and security processes, systems, vendors, building details, procedures, and recurring issues. Documentation should preserve institutional knowledge, support continuity, enable consistent service, and help future partners make sound decisions. Provide written and/or verbal reporting to the Chief Operating Officer and senior leadership on facilities matters, physical security issues, incidents, projects, vendor performance, budget items, and other areas as requested. Use data and documentation to identify recurring issues, improve response times, monitor vendor performance, and support informed decision-making.
    • Training, Emergency Preparedness, and Incident Support: Partner with the Training Department to develop, review, and maintain relevant training materials related to robbery response, branch safety, emergency response, physical security awareness, access procedures, and current threats facing financial institutions. Design guidance and training so partners understand not only required procedures but also the reasons behind them, their role in protecting others, and when to escalate concerns. Assist with Credit Union emergency preparedness, disaster planning, weather related office closings, building emergencies, and continuity-related response planning. Support other departments with investigations, fraud/loss matters, security incidents, facility-related issues, or operational risk matters when a physical security or facilities perspective is needed. Coordinate with Risk, Compliance, Retail, Operations, Electronic Services, Training, Information Technology, Human Resources, and other departments as needed. Work as an enterprise partner, placing institutional safety, service continuity, and shared outcomes ahead of departmental boundaries.
    • Supervisory Responsibilities: This position does not directly supervise Notre Dame Federal Credit Union partners. However, the position is responsible for monitoring, coordinating, and holding accountable outside courier services, cleaning teams, property management partners, contractors, landlords, and facilities/security vendors. The role requires strong influence, vendor leadership, communication, escalation, and follow-through skills. Steward leadership in this role is demonstrated through influence, expertise, consistency, vendor accountability, internal service, and follow-through rather than formal employee supervision.
    • Performance Standards: Operate as a senior leader who is proactive, self-directed, responsive, organized, and capable of managing day-to-day priorities with minimal supervision. Maintain sound relationships with vendors, landlords, property managers, law enforcement, internal departments, and senior leadership. Demonstrate calm judgment under pressure, particularly during emergencies, security incidents, facility disruptions, or urgent operational issues. Provide timely communication, accurate documentation, and effective follow-up on open issues, projects, and vendor commitments. Maintain ethical vendor practices and avoid conflicts of interest in purchasing, bidding, contract, and vendor selection activities. Balance service quality, operational urgency, risk mitigation, cost control, and member/employee impact when making recommendations and decisions. Performance will also include demonstrated Stewardship System behaviors; internal partner confidence; responsiveness to branch and department needs; proactive communication; reliable issue ownership; knowledge transfer; vendor accountability; collaboration; and responsible stewardship of facilities, security systems, budgets, and institutional resources. Evaluation should consider both the results achieved and how those results were achieved.

    Requirements

    • Education and Experience: Bachelor’s degree or equivalent combination of education and relevant experience required. Minimum of five years of relevant experience in facilities management, physical security, property management, financial institution operations, or related field required. Experience in a financial institution, regulated environment, multi-location organization, or security-sensitive operating environment strongly preferred. Experience managing vendor
    But the requirements text cut off: "Experience managing vendor". The original snippet ends abruptly. We must preserve as is. It ends with "Experience managing vendor". We'll keep that exactly. We should also include the line "Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That is part of duties? It appears after Brief Description before Essential Duties. We could include it in About the role or Responsibilities. Probably include in About