Director of Enterprise Systems & Implementation

About the role

The Director of Enterprise Systems & Implementation will serve as the enterprise subject matter expert (SME) for Brightree and lead the strategic implementation, optimization, and ongoing enhancement of the Brightree platform across SuperCare Health.

Responsibilities

• Own and drive the enterprise-wide Brightree (or core system) strategy, positioning it as a critical enabler of SuperCare Health’s operational excellence and growth
• Act as a change leader, proactively identifying gaps, challenging the status quo, and driving organization-wide transformation initiatives
• Partner directly with the COO and executive leadership to align system capabilities with strategic priorities
• Lead full lifecycle implementation efforts, including vision-setting, planning, execution, and sustained optimization across all locations and departments
• Establish clear implementation frameworks, timelines, and accountability structures to ensure successful, on-time adoption
• Anticipate risks and proactively remove barriers to execution, ensuring minimal disruption to operations
• Champion a culture of adoption, accountability, and continuous improvement across the organization
• Design and lead comprehensive change management strategies that drive behavioral change—not just system usage
• Hold leaders and teams accountable for adoption, standardization, and adherence to defined workflows
• Build and scale a structured training ecosystem that ensures all employees—from frontline staff to leadership—are confident and proficient in system use
• Develop role-based training programs, certification pathways, and ongoing education to reinforce best practices
• Partner with department leaders to embed training into onboarding, performance management, and daily operations
• Lead the design and enforcement of standardized workflows across intake, billing, customer care, and operations
• Continuously evaluate system utilization to identify inefficiencies, redundancies, and opportunities for automation
• Drive measurable improvements in productivity, accuracy, and customer/patient experience
• Serve as the central point of accountability between Operations, Revenue Cycle, IT, Clinical, and Customer Care teams
• Influence and align stakeholders at all levels to ensure consistent execution of system and process changes
• Act as the primary liaison with external partners, including Brightree, to advocate for system enhancements and support
• Define and track KPIs related to system adoption, operational efficiency, and financial performance
• Use data and reporting to drive decision-making, identify gaps, and enforce accountability across teams
• Regularly present progress, risks, and outcomes to executive leadership

Requirements

• Experience working cross-functionally with operations and technical teams
• Deep functional expertise in Brightree
• Strong leadership and project management skills
• Excellent communication and stakeholder management abilities
• An analytical mindset with a focus on process improvement
• Ability to drive change and influence across all levels of the organization
• Experience in a multi-location or high-growth healthcare organization
• Familiarity with revenue cycle management and payer requirements
• Experience with system integrations and data migration

Qualifications

• Build, lead, and develop a high-performing team responsible for implementation, training, and ongoing system support
• Foster a culture of ownership, urgency, and continuous improvement within the team
• Set clear expectations and drive accountability for results

Skills

• Leadership and project management skills
• Excellent communication and stakeholder management abilities
• An analytical mindset with a focus on process improvement
• Ability to drive change and influence across all levels of the organization
• Experience in a multi-location or high-growth healthcare organization
• Familiarity with revenue cycle management and payer requirements
• Experience with system integrations and data migration

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day
• Perks: Paid Training, Paid Time Off, Sick Time, Growth Opportunities, Employee Referral Reward Program, Employee Discount Program