Director of Enterprise Systems

Primary Responsibilities And Activities

• Develop and execute a comprehensive enterprise systems strategy that aligns with ISCO's business goals and growth objectives.
• Own, maintain and promote awareness of the enterprise applications roadmap, with clear linkage to business outcomes.
• Evaluate emerging technologies and market trends — including cloud platforms, AI-embedded capabilities and platform-as-a-service models — and incorporate them into the long-term strategy where appropriate.
• Serve as the executive sponsor and day-to-day leader of ISCO's IFS ERP implementation, from solution design through deployment and post-go-live optimization.
• Partner with business process owners to define requirements, manage scope and drive adoption across functional areas such as finance, supply chain, procurement, operations and customer service.
• Oversee the deployment and integration of the IFS CRM module, ensuring alignment with existing HubSpot marketing workflows and a clear delineation of responsibilities between the two platforms.
• Establish governance structures, manage program risks and ensure the initiative stays on schedule and within budget.
• Oversee the strategy, operations and continuous improvement of ISCO's HRIS (UKG), CRM (IFS CRM module) and marketing automation (HubSpot) platforms.
• Collaborate with Human Resources leadership to ensure UKG supports talent management, workforce planning, payroll, benefits administration and compliance reporting.
• Work with sales, marketing and customer service leaders to ensure the IFS CRM module and HubSpot work together effectively — delivering pipeline visibility, customer engagement and service excellence without duplication or data gaps.
• Lead, mentor and develop direct reports and extended team members supporting enterprise systems.
• Foster a culture of accountability, continuous improvement and cross-functional collaboration.
• Oversee the enterprise applications portfolio, evaluating and prioritizing initiatives based on strategic alignment, return on investment and risk.
• Identify opportunities for system modernization, integration, automation and rationalization.
• Manage the enterprise systems budget, including capital expenditures for the IFS ERP implementation and ongoing operational costs across the portfolio.
• Ensure optimal allocation of resources and demonstrate cost-effectiveness to senior leadership.

Job Requirements

• Bachelor's degree in computer science, information technology, business administration or a related field.
• A master's degree or MBA is strongly preferred.
• Minimum of 10 years of progressive experience in IT, with at least 5 years in a leadership role managing enterprise applications.
• Demonstrated experience leading a full-lifecycle ERP implementation (selection through stabilization).
• Experience with IFS or similar distribution, fabrication and service-intensive ERP platforms is strongly preferred.
• Hands-on experience managing or overseeing HRIS platforms (e.g., UKG, Workday, ADP) and CRM/marketing platforms (e.g., HubSpot, Salesforce, Microsoft Dynamics 365).
• Proven ability to work collaboratively with internal software development teams and to guide buy-build-customize decisions.
• Track record of successfully managing vendor relationships, complex program budgets and cross-functional stakeholder groups.

Competencies and Key Behaviors

• Technical Expertise: Deep knowledge of enterprise application platforms, integration architecture and cloud computing.
• Program and Project Management: Strong program management skills, including experience leading large-scale, multi-workstream initiatives.
• Communication and Collaboration: Exceptional communication and interpersonal skills. Ability to engage effectively with executives, business stakeholders and technical teams.
• Analytical Skills: Strong analytical and problem-solving abilities. Proficiency in using data to evaluate system performance, inform decisions and measure business outcomes.
• Financial Acumen: Solid understanding of financial principles, including capital and operating budget management, total cost of ownership analysis and ROI modeling.
• Leadership and Decision-Making: Proven ability to lead, inspire and develop high-performing teams. Demonstrates sound judgment and the willingness to make timely, well-reasoned decisions — especially under the pressure of a major implementation.
• Customer and Stakeholder Focus: Consistent prioritization of business and end-user needs. Drives initiatives that enhance employee experience, customer satisfaction and operational value.
• Integrity and Trust: High ethical standards. Acts with transparency, accountability and consistency.