Director of Enterprise and Applications

Primary Responsibilities

• Platform Administration & Support
• Direct the availability, lifecycle, and modernization of all global enterprise applications, including ERP, CRM, and core business software platforms.
• Governance & Standards
• Establish comprehensive application lifecycle frameworks, continuous deployment strategies, and system integration plans to minimize operational risk.
• Incident Escalation
• Act as the ultimate authority for major business application outages, directing software debugging, patch deployments, and post-mortem reviews.
• Capacity Planning
• Forecast enterprise software consumption, user licensing requirements, and platform scalability to stay ahead of corporate growth.

Vendor & Service Delivery Management

• Vendor Negotiation
• Manage enterprise agreements and high-value partnerships with major software providers, SaaS vendors, and application integration partners.
• Strategic Auditing
• Review top-tier managed service providers and software vendor deliverables against global Service Level Agreements (SLAs).

Leadership & Stakeholder Engagement

• Executive Advisory
• Partner directly with the C-suite and business operations leaders to align application investments with organizational KPIs and growth.
• Talent Cultivation
• Lead, mentor, and build accountability within internal application development, business analysis, and software support teams.

Stakeholder Communication & Leadership

• Vision Alignment
• Translate highly complex application roadmaps and software integration updates into clear, value-driven business strategies for non-technical leaders.
• Steering Committees
• Chair regular cross-functional leadership meetings to coordinate enterprise software upgrades, patch schedules, and application rollouts.

Collaboration & Communication

• Enterprise Unity
• Collaborate closely with Infrastructure, IT Operations, and Cybersecurity divisions to champion a unified, secure-by-design application footprint.

Qualifications

• 8+ years of progressive IT leadership experience overseeing enterprise applications, software portfolios, technical delivery teams, and strategic technology initiatives.
• Bachelor’s degree in Computer Science, Information Systems, or a related field (or equivalent experience); advanced degrees preferred.
• Strong expertise in enterprise applications, ERP platforms, system integrations, APIs, SDLC, Agile methodologies, and modern software development practices.
• Proven success managing application budgets, vendor relationships, software portfolios, and large-scale technology implementations.
• Experience leading critical application support, system migrations, outage resolution, and executive-level escalation management.
• Strong understanding of data governance, software compliance, privacy regulations, and application security best practices.
• Exceptional communication, leadership, and stakeholder management skills with the ability to influence technical teams, business leaders, and executive leadership.
• Collaborative leader with the ability to align technology solutions with business objectives and drive cross-functional partnerships across the organization.
• Experience with SAP and other ERP platforms is strongly preferred, particularly within retail environments supporting merchandising, inventory, and related business functions.
• Ability to evaluate solution designs, validate technical implementations, gather business requirements, and translate organizational needs into scalable technology solutions.