Director of Engineering & Security

Job Description

The Director of Engineering & Security (DOE) oversees the maintenance and security of the hotel's building, equipment, and grounds. This role requires managing day-to-day operations, implementing preventative maintenance, communicating with vendors, and ensuring guest and associate satisfaction.

• Manage day-to-day operations of engineering and security areas and staff.

• Implement and supervise preventative maintenance of mechanical/electrical areas, public areas, and guest rooms.

• Confer with vendors for product and service information.

• Process purchase requests for engineering department needs.

• Manage contractors and ensure work is properly performed.

• Inspect and evaluate facility conditions and recommend improvements.

• Maintain cleanliness and organization of building exterior, parking garage, and storage spaces.

• Communicate maintenance needs and work orders to department leaders.

• Ensure pool is serviced and chemicals are properly adjusted.

• Perform maintenance and repairs on malfunctioning systems and equipment.

• Coordinate and perform preventive maintenance work.

• Order and maintain inventory of supplies and operating equipment.

• Review guest satisfaction survey results with employees.

• Ensure adherence to Sonesta safety and sanitation standards.

• Respond to guest complaints and ensure proper follow-up.

• Maintain high standards of personal appearance and grooming.

Strategy and Planning

• Ensure compliance with service contracts and statutory regulations.

• Prepare weekly work schedules and adjust as needed.

• Analyze guest satisfaction data to develop and implement plans.

• Aid in the development of the Capital budget.

Financial Management

• Participate in the management of the department's operating budget.

• Achieve budgeted revenues, control labor costs, and expenses.

• Advise in budget and forecasting processes supporting hotel objectives.

Managing Your Team

• Interview, hire, train, and promote Engineering & Security staff.

• Provide consistent feedback and recommend disciplinary action when necessary.

• Ensure employees receive proper training applicable to their positions and career aspirations.

• Conduct pre-shift meetings and review pertinent information.

• Monitor, measure, and recognize employee performance.

• Assist in annual performance evaluations.

• Coach team by providing specific feedback to improve knowledge, skills, and performance.

• Ensure employees are treated fairly and equitably.

• Handle employee issues professionally and promptly.

Leading with Passion

• Utilize and collaborate with resources across different departments and corporate offices.

• Motivate employees to perform at their highest standard.

• Create a trusting environment to enrich the culture.

• Lead by example and operate with integrity and respect.

• Inspire team to embrace and demonstrate Sonesta's core values and guest service standards.

Physical Demands

• Lift and/or move up to 50 lbs.
• Exert up to 50 pounds of force occasionally and up to 20 pounds frequently or constantly.
• Carry, lift, pull items weighing up to 50 lbs.
• Push and pull items weighing up to 200 lbs.
• Stand frequently.
• Bend, climb, kneel, and move around the hotel.
• Work both inside and outside.
• Work in rain and warm temperatures.
• Work in guest contact and non-guest contact areas.
• Work in environments with moderate noise levels.
• Work with various tools, including those that may be dangerous.
• Use protective equipment and clothing as required.
• Follow OSHA and national and local electrical codes.

Qualifications and Skills

• High school diploma or equivalent required; 2-year degree preferred.
• Minimum 5 years' experience in engineering and maintenance or related field.
• Technical training in HVAC-R/electrical/plumbing and supervisory experience.
• Previous experience in a hotel property or service industry preferable.
• Knowledgeable of local, state, and federal regulations and safety standards.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong organizational and attention to detail skills.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Extensive knowledge of hotel and hospitality industry.
• Proficient with Microsoft Word, Excel, and PowerPoint.

Additional Job Information

• Anticipated Pay Range: N/A
• Benefits: Medical, Dental, Vision Insurance; Health Savings Account with Company Match; 401(k) Retirement Plan with Company Match; Paid Vacation and Sick Days; Sonesta Hotel Discounts; Educational Assistance; Paid Parental Leave; Company Paid Life Insurance; Company Paid Short Term and Long Term Disability Insurance; Various Employee Perks and Discounts; Hospital Indemnity; Critical Illness Insurance; Accident Insurance.
• Equal Opportunity Employer: Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.